True Leaf Market

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
up to 2 weeks
Restocking fee
10%

True Leaf Market allows returns within 30 days of purchase for both seeds and non-seed products. A 10 percent restocking fee applies to refunds. The return process requires authorization from customer service before you ship your items back.

How returns work

You must contact True Leaf Market customer service to initiate a return. Have your lot number from the seed label ready when you reach out. Customer service will provide you with return instructions and an RA (return authorization) number. You then ship your authorized return by mail with the RA number printed on the box. Your shipment must arrive within 2 weeks of the date you receive authorization.

Exclusions and restrictions

Gift cards cannot be returned and are considered final sale. Seeds and non-seed products are not returnable after 30 days. For non-seed products that carry a manufacturer warranty, True Leaf Market will assist you in contacting the manufacturer for warranty claims beyond the 30-day window.

Refunds

Refunds are processed to your original payment method, such as a credit card. Processing takes up to 2 weeks after the retailer receives your return. The 10 percent restocking fee is deducted from your refund amount. You are responsible for paying return shipping costs when requesting a cash refund.

Frequently asked questions

What is the return window at True Leaf Market?

You have 30 days from purchase to return seeds or non-seed products. Your authorized return must arrive at the retailer within 2 weeks of receiving your RA number from customer service.

Is return shipping free?

Return shipping is not free if you are requesting a cash refund. You pay the shipping cost. The retailer does not state whether free return shipping is available for other return scenarios.

What is the restocking fee?

True Leaf Market deducts a 10 percent restocking fee from your refund. This fee applies to your refund amount after it is processed.

How do I start a return?

Contact True Leaf Market customer service with your lot number from the seed label ready. The company will provide you with return instructions and an RA number to print on your return shipment box.

How long does it take to get my refund?

Refunds are processed up to 2 weeks after the retailer receives your return. Your refund is sent to your original payment method.

Can I return a gift card?

No. Gift cards are final sale and cannot be returned at True Leaf Market.

What if my seeds or products arrive damaged or defective?

Contact customer service immediately. The staff can troubleshoot issues with you before authorizing a return. This may help resolve the problem without requiring you to ship the items back.

How you can return an item

  • By mail , Must be authorized; RA number required on box; must arrive within 2 weeks of authorization

Step by step

  1. Have your lot number from the seed label ready when contacting customer service.
  2. Receive return instructions and RA number from customer service.
  3. Ship authorized return with RA number printed on the box within 2 weeks of authorization.

Categories with their own return window

Category Window Note
non-seed products with manufacturer warranty 30 days Company assists in contacting manufacturer for warranty past 30 days

What you cannot return

  • seeds after 30 days , outside return window
  • non-seed products after 30 days , outside return window
  • gift cards , final sale

How your refund comes back

You paid with Refund comes back as
credit card refund to original payment method

Damaged or defective items

Contact customer service immediately; staff can troubleshoot issues before authorizing return

Gift returns

Gift cards cannot be returned; policy does not specify treatment of other gifted items

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days we guarantee all our seed for 30 days from the ship date and will accept returns on seeds for any reason for 30 days
Free return shipping When you return authorized product and opt for in-store credit, we will give you 100% of the value of your returned product and we will pay for return shipping
Return shipping fee When you return authorized product and opt for a cash refund, we deduct a 10% restocking fee, and you must arrange and pay for return shipping
Restocking fee pct When you return authorized product and opt for a cash refund, we deduct a 10% restocking fee
Original packaging required Non-seed products must include all parts and original packaging to qualify for returns
Refund processing days Please allow up to 2 weeks from the time we receive your return for your instore credit or cash refund to be processed

Return policies for similar stores

Store Return window
BloomsyBox return policy 5 days
Distacart.com return policy 15 days
Dropps return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.