Nanit allows you to return most products within 30 days of purchase by mail at no shipping cost. You must return items in their original packaging, and refunds go back to your original payment method.
How returns work
To return a purchase, contact Nanit Customer Care to start the return process and receive an RMA number. Nanit will provide you with a pre-paid shipping label. You must ship the product in its original packaging within 10 days of receiving your RMA number.
Exclusions and restrictions
Shipping charges are explicitly non-refundable. Nanit does not publish a list of other excluded items on its standard return policy page. If your product is damaged or defective, you may be covered under the one-year limited warranty instead of the standard return process.
Refunds
Refunds are issued to your original form of payment. The retailer processes refunds within 5 to 7 business days after verifying the returned item.
Frequently asked questions
How long do I have to return something to Nanit?
You have 30 days from purchase to return your item. After you contact Nanit Customer Care and receive your RMA number, you must ship the product within 10 days.
Do I have to pay for return shipping?
No. Nanit provides a pre-paid shipping label, so return shipping is free.
Does my item need to be in original packaging?
Yes. You must return the product in its original packaging to be eligible for a refund.
How long does it take to get my refund?
Nanit processes refunds within 5 to 7 business days after it verifies the returned item. The refund goes back to the original payment method you used for the purchase.
Are shipping charges refundable?
No. Nanit explicitly states that shipping charges are non-refundable.
What if my item is broken or defective?
Nanit covers damaged or defective items under a one-year limited warranty. Contact Nanit support to file a warranty claim rather than using the standard return process.
How do I start a return?
Contact Nanit Customer Care to begin the process. They will give you an RMA number and a pre-paid shipping label. Then ship your item in original packaging within 10 days.