Medex Supply allows returns within 30 days of purchase, provided items are in original packaging and meet eligibility requirements. Return shipping costs are your responsibility. Many product categories, including hygienic items, refrigerated goods, and liquids, are not returnable.
How returns work
To return an item, you must fill out a return request form and obtain a return authorization number. Once you have your authorization, ship the item via a traceable method of your choice. The retailer does not accept returns in physical stores.
Exclusions and restrictions
Medex Supply does not accept returns on hygienic items, refrigerated items, custom-made products, clearance items, items with expiration dates, hazardous materials, liquids, products requiring a pharmaceutical license, oversized items shipped via freight, items purchased with store credit, or items marked as non-returnable on the website. Special order items with shipping lead times of two weeks or longer are also excluded. Defective items may be returnable beyond 30 days; contact the manufacturer after that period.
Refunds
Refunds are issued to your original payment method. If you paid by credit card, your refund goes back to that card. If you paid by check, you receive a check; if by PayPal or Google Wallet, the refund returns to that account. Refunds purchased with gift certificates or store credit are returned as gift certificates or store credit.
Frequently asked questions
Can I return items without a receipt?
Yes, you can return items without a receipt. However, you must complete a return request form and obtain a return authorization number to process your return.
How long do I have to return something?
You have 30 days from purchase to return most items. International returns also follow the 30-day window but require prior email approval. Defective items may be returnable beyond 30 days through the manufacturer.
Do I have to pay for return shipping?
Yes, return shipping is your responsibility. You choose the traceable shipping method and cover the cost.
Can I exchange an item instead of returning it?
Yes, you can exchange items within 30 days, but only for items of the same price. The refund from your original purchase is automatically applied to the exchange. You must return the original item within 30 days.
What items cannot be returned?
Hygienic items, refrigerated items, liquids, items with expiration dates, hazardous materials, custom-made products, clearance items, and products requiring a pharmaceutical license cannot be returned. Special order items with lead times of two weeks or longer, oversized items shipped via freight, and items purchased with store credit are also non-returnable.
Do I need to return items in original packaging?
Yes, items must be in original packaging to be eligible for return.
What happens to my refund if an item is defective after 30 days?
If an item is defective beyond the 30-day return window, contact the manufacturer directly. The retailer does not handle warranty claims after that period.