Lindt offers a 14-day return window for most online purchases from authorized sellers. Returns can be made in-store at Lindt Chocolate Shops or by mail, though the specific return method depends on where you made your purchase.
How returns work
You can return items in-store at a Lindt Chocolate Shop where you made your purchase, or by mail if Lindt Consumer Service requests it. For online purchases from authorized sellers, you should contact Lindt Consumer Service at 1-877-695-4638 to start the return process. You will need to provide photographs and order information to verify your return is eligible.
Exclusions and restrictions
In-store purchases at Lindt Chocolate Shops have a shorter 7-day return window compared to online purchases. In-store purchases from authorized retailers other than Lindt Chocolate Shops also have a 7-day window. The Lindt & Sprüngli Quality Guarantee is limited to products from authorized sellers only and covers one remedy per household per original purchaser.
Refunds
Lindt does not state when refunds are processed or how they are issued. For resolution of damaged or defective products, you can contact Lindt Consumer Service or return the item to a store.
Frequently asked questions
Can I return my online order to a Lindt store?
Yes. You can return online orders to a Lindt Chocolate Shop, but you should first contact Lindt Consumer Service at 1-877-695-4638 to confirm your return is eligible. You will need to provide photographs and your order information.
How many days do I have to return items bought in a Lindt Chocolate Shop?
You have 7 days to return items purchased in-store at a Lindt Chocolate Shop. You must have your receipt to process the return.
What's the return window for online purchases?
The standard return window for online purchases from authorized sellers is 14 days. For exchanges at Lindt Chocolate Shops, the window is 7 days.
Do I need a receipt to return an online order?
No. For online purchases and purchases from authorized sellers, Lindt requires photographs and order information instead of a receipt. However, receipts are required for returns at Lindt Chocolate Shops.
What if my chocolate is damaged or defective?
Lindt offers a Quality Guarantee that covers quality issues on products from authorized sellers. You can contact Lindt Consumer Service at 1-877-695-4638 or return the item to a store for resolution. The guarantee is limited to one remedy per household.
Can I exchange items instead of returning them?
Yes. Exchanges are available at Lindt Chocolate Shops if you have your receipt. For online purchases and authorized seller purchases, contact Lindt Consumer Service to arrange resolution.
Is return shipping free?
Lindt does not state whether return shipping is free or paid. You should contact Lindt Consumer Service at 1-877-695-4638 for details about shipping costs for mail returns.