Harney & Sons Fine Teas allows you to return items within 30 days. Returns are processed by mail, and refunds are issued as store credit rather than cash back to your original payment method.
How returns work
To return an item, contact Harney & Sons by phone or email with any questions. Include a copy of your packing slip with a note explaining the reason for your return and what outcome you want (refund, replacement, or exchange). Then mail your package to the Harney & Sons Fine Teas address provided by the retailer.
Exclusions and restrictions
Opened tea is eligible only for store credit, not a refund. Non-food items must be unused and in their original packaging to be eligible for a refund. Quality control issues and defects are eligible for store credit even after the 30-day return window has closed.
Refunds
All refunds are issued as store credit toward future purchases. If you received a gift, store credit will be issued for your return.
Frequently asked questions
How long do I have to return something?
You have 30 days to return most items. However, if you have a quality control issue or defect, you may be eligible for store credit beyond the 30-day window if you contact the retailer.
Do I have to pay for return shipping?
The retailer's policy on return shipping costs is conditional, though the specific conditions are not detailed in their published policy. Contact Harney & Sons directly for shipping details.
Can I return opened tea?
Yes, opened tea may be returned, but only for store credit. You cannot receive a refund for opened tea products.
What if I don't have my packing slip?
An order confirmation or a note with your order details may be used in place of the packing slip when you submit your return.
Can I exchange an item instead of getting a refund?
Yes. Include a note with your return stating that you want a replacement. Harney & Sons will process the exchange.
What happens if my tea arrived damaged or defective?
Contact Harney & Sons immediately to report the issue. Damaged or defective items are eligible for store credit as a resolution.
Can I return non-food items?
Non-food items must be unused and in their original packaging to be eligible for a refund. If these conditions are not met, the retailer does not state whether a return is allowed.