GiftExpress

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
4-5 business days
Restocking fee
15%

GiftExpress allows you to return most items within 30 days of purchase. You must pay for return shipping, and a restocking fee of 15 percent will be deducted from your refund.

How returns work

You can return items by mail to the GiftExpress returns facility in Edison, New Jersey. Include your full name, order number, and reason for return in the package, and ship it with tracking. Once the package arrives and is processed, you will receive your refund.

Exclusions and restrictions

GiftExpress does not publish a list of excluded or non-returnable items on its return policy page.

Refunds

Refunds are processed 4 to 5 business days after your return package is delivered and logged into the system. The retailer deducts a restocking fee of 15 percent from your refund amount. You are responsible for the cost of return shipping.

Frequently asked questions

How long do I have to return something to GiftExpress?

You have 30 days from purchase to return an item. Make sure to ship your return with tracking so you can confirm delivery.

Do I have to pay for return shipping?

Yes. You pay the cost of shipping your item back to GiftExpress. There is no free return shipping.

What is the restocking fee?

GiftExpress charges a restocking fee of 15 percent of your purchase price. This amount is subtracted from your refund.

How long does it take to get my refund?

After your return package is delivered and processed, GiftExpress takes 4 to 5 business days to issue your refund. You should use tracking to confirm delivery before waiting for processing.

Where do I send my return?

Ship your return to the GiftExpress returns facility in Edison, New Jersey. Include your full name, order number, and the reason for your return in the package.

Do I need original packaging?

GiftExpress states that original packaging is required in certain conditions, though the specific conditions are not detailed in the published policy.

Can I exchange an item instead of returning it?

Yes. You have 30 days to exchange items, which is the same window as standard returns.

How you can return an item

  • By mail , Ship to GiftExpress returns address in Edison, NJ with tracking.

Step by step

  1. Include full name, order number, and reason for return with your package.
  2. Ship with tracking number to GiftExpress returns facility.
  3. Wait for tracking to show delivered status and allow 4-5 business days for processing.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept returns within 30 days of receiving your order.
Exchange window days We accept returns within 30 days of receiving your order.
Free return shipping We are not responsible for the shipping cost to return an order.
Return shipping fee We are not responsible for the shipping cost to return an order.
Restocking fee pct We will charge a 15% restocking fee for any merchandise that has been opened.
Original packaging required All merchandise must be returned in its original condition.
Refund processing days Once received, please allow 4-5 business days for your return or exchange to be processed.

Return policies for similar stores

Store Return window
BloomsyBox return policy 5 days
Distacart.com return policy 15 days
Dropps return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.