Forthglade allows returns within 60 days of purchase by mail, provided items are unopened, intact, and in original packaging. You must contact customer service to obtain a return address before sending items back. Return shipping costs are your responsibility.
How returns work
The only return method listed is by mail. You must first contact Forthglade customer service to request the return address. Once you have the address, send your item in its original packaging within the 60-day window.
Exclusions and restrictions
Partly used items are not eligible for refund. Items must be unopened and intact to qualify. The retailer does not publish additional exclusions beyond these conditions.
Refunds
Forthglade does not state when refunds are processed or how they are issued. You should contact customer service with questions about refund timing.
Frequently asked questions
How long do I have to return an item to Forthglade?
You have 60 days from purchase to return an item. The item must be unopened, intact, and in its original packaging when you send it back.
Do I have to pay for return shipping?
Yes. Forthglade does not cover return shipping costs. You are responsible for paying to ship the item back to the retailer.
Can I return an opened or partly used item?
No. Items must be unopened and intact to be eligible for refund. If you have opened or used a product, it cannot be returned.
How do I start a return?
Contact Forthglade customer service first to obtain the return address. Then send your unopened item in original packaging to that address within 60 days of purchase.
Can I exchange an item instead of returning it for a refund?
Yes. Exchanges are available within 60 days for unopened, intact items in original packaging. You must contact customer service to arrange an exchange.
What if my order arrives damaged?
Contact customer service to report the damage. If you have it, provide the batch details from the product. Forthglade does not detail how damaged items are handled beyond this instruction to reach out.