Feel Good Contacts offers a 365-day return window for most items, provided they remain unopened and unused in original packaging with tags attached. Sunglasses and glasses have a shorter 30-day return window from the dispatch date. Free return shipping is available for all eligible returns.
How returns work
You can return items by mail or carrier drop-off. To start, log into your account and select My Orders then Returns. Complete the returns form to generate a prepaid shipping label or QR code, specify your reason for return, and attach the label to your package. You may then book a collection or drop the package at a Post Office, Royal Mail delivery office, or ParcelShop location.
Exclusions and restrictions
Feel Good Contacts does not accept returns on opened or used items, items without original tags, or items missing their original accessories. For sunglasses specifically, returns must occur within 30 days and the items must retain the security tag, box, and plastic sleeve. Glasses also have a 30-day return window and must include the original box, case, and cloth. Both sunglasses and glasses include a 12-month warranty from the purchase date.
Refunds
Refunds are issued to your original payment method, whether that is a credit card or PayPal account. The refund process takes 3 to 5 days after the return is received and processed.
Frequently asked questions
How long do I have to return my order?
Most items may be returned within 365 days of purchase. However, sunglasses and glasses have a shorter window of 30 days from the dispatch date. Items must be unopened, unused, and in original condition with all tags and accessories intact.
Do I have to pay for return shipping?
No. Feel Good Contacts provides free return shipping for all eligible returns. You will generate a prepaid label or QR code through your account when you initiate the return.
What do I need to return with my glasses?
Your glasses must be returned in original packaging with the original box, case, and cloth included. The item must be unopened and unused with original tags attached.
Can I return sunglasses outside of 30 days?
No. Sunglasses have a 30-day return window from dispatch. After that period, the item is outside the standard return eligibility. Feel Good Contacts does offer a 12-month warranty on sunglasses from the purchase date.
Do I need a receipt to return my order?
Feel Good Contacts recommends keeping your returns receipt as proof of postage, as it may be requested. You can initiate returns through your online account without a physical receipt.
How long does a refund take?
Refunds are processed within 3 to 5 days after your return is received. The money will be returned to the original payment method you used at checkout.
Can I exchange instead of returning?
Yes. Feel Good Contacts offers exchanges for items within one year of purchase. The item must be unopened and in original condition. You may exchange for the same product in a different prescription or for a different product of the same value.