Design Within Reach allows returns within 30 days of delivery for most items. You must return items in original condition with original packaging, receipt, and merchandise tags intact. Return shipping is not free and may incur fees depending on the item category.
How returns work
You can return most items by mail to the warehouse or return accessories to a local store. To begin a return, contact customer service at 1.800.944.2233 or by email. You are responsible for return shipping costs and must keep your original packaging, receipt, and merchandise tags.
Exclusions and restrictions
Design Within Reach does not accept returns on gift cards, floor samples, outlet purchases, custom or special-order items, installed items, partially returned preconfigured office bundles, or items delivered internationally via freight forwarder. Natural marble, stone, or wood items cannot be exchanged for natural variations. Select performance seating carries a flat $99 return shipping fee instead of a restocking fee. If original packaging is unavailable, a 10 percent restocking fee applies.
Refunds
Refunds are issued to your original payment method if you have a receipt. If you used a gift receipt, you will receive merchandise credit instead. The retailer does not state how long refunds take to process.
Frequently asked questions
How many days do I have to return my order?
You have 30 days from delivery to return most items. You must inspect your item upon arrival and report any damage or defects within 3 days of receipt to be eligible for a return outside the normal window.
Do I have to pay for return shipping?
Yes. Most items incur a 10 percent restocking fee if original packaging is unavailable. Select performance seating items have a flat $99 return shipping fee instead. Accessories can be returned to a local store to avoid mailing costs.
Can I return items without a receipt?
A receipt is required to receive a refund to your original payment method. If you do not have a receipt, such as with a gift purchase, you will receive merchandise credit instead.
Can I return an item I bought as a gift?
Yes, but if the original purchase used a gift receipt, you will receive merchandise credit rather than a refund to the original payment method. If no gift receipt was provided, you can return the item within 30 days following standard return procedures.
What items cannot be returned?
Gift cards, floor samples, outlet purchases, custom or special-order items, installed items, and items delivered internationally cannot be returned. Preconfigured office bundles cannot be partially returned. You also cannot exchange natural marble, stone, or wood items if the reason is natural variations in the material.
Can I exchange an item instead of returning it?
Yes. Exchanges are accepted for items of equal or greater value. Restocking fees are waived for exchanges except for Herman Miller performance seating.
Can I return accessories to a store instead of mailing them?
Yes. Accessories may be returned to a local store instead of shipping to the warehouse. Other item categories must be mailed to the warehouse.