Costway allows returns within 30 days of delivery for most items. You must return products in original packaging and unused condition. Some items, such as sale merchandise and customized products, are not returnable.
How returns work
You can return items by mail using a Costway-provided return label. To initiate a return, log in to your Costway account, go to My Orders, select the item you wish to return, click the Return button and choose your reason, then submit your request. Once approved, you can download your return label.
Exclusions and restrictions
Sale items, customized items, products marked as non-returnable on the product page, assembled or disassembled products, and bundled discount items (unless the entire set is returned) cannot be returned. Items purchased offline or not listed on the Costway website are also non-returnable. Any items returned beyond 30 days fall outside the return window and are not eligible.
Refunds
Costway states that successfully recalled orders receive refunds within 2 to 3 business days. The retailer does not publish details about the refund method or whether return shipping costs may apply in certain cases.
Frequently asked questions
How long do I have to return an item to Costway?
You have 30 days from the date of delivery to return eligible items. Items returned after 30 days are outside the return window and cannot be accepted.
Do I have to pay for return shipping?
Costway provides a return label for mail returns. The retailer does not specify whether return shipping is free in all cases or conditional on certain factors.
Can I exchange an item instead of returning it?
Yes, you can exchange eligible items within 30 days of delivery. The product must be in brand new, unused condition with original packaging and all accessories included.
What condition must the item be in to return it?
Items must be unused and in original packaging with all accessories. Assembled or disassembled products cannot be returned.
Are sale items returnable?
No, sale items are not returnable according to Costway's policy.
How long does it take to get my refund?
Costway processes refunds for successfully recalled orders within 2 to 3 business days. The retailer does not specify the timeline for items that fail inspection or other scenarios.
Can I return a bundled discount item?
Bundled discount items are non-returnable unless you return the entire set together.