1800cpap

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
45 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
3 to 5 business days
Restocking fee
5%

1800CPAP allows returns within 45 days of purchase, with a 30-day satisfaction guarantee for certain items. A 5 percent restocking fee applies to standard returns, and you must return items in original packaging.

How returns work

Returns are processed by mail only. You must contact 1800CPAP's customer service to obtain an approved RMA number before shipping. Once approved, you have 30 days from RMA issuance to send your items to the provided return address.

Exclusions and restrictions

Opened medical equipment cannot be returned unless covered by the 30-Day Satisfaction Guarantee. CPAP and Bi-PAP machines that show usage hours are considered used and are not eligible for return.

Refunds

Refunds are issued to your original payment method (credit card or PayPal) within 3 to 5 business days of receipt. Under the 30-Day Satisfaction Guarantee, refunds are issued as store credit regardless of your payment method. A 5 percent restocking fee is deducted from standard returns.

Frequently asked questions

How long do I have to return something?

You have 45 days from purchase to return items. However, you must ship your approved return within 30 days of receiving your RMA number from customer service.

Do I have to pay for return shipping?

You pay for standard return shipping. However, if your item is defective or was incorrectly shipped to you, 1800CPAP covers the return shipping cost.

What is the 30-Day Satisfaction Guarantee?

Certain items qualify for a 30-night trial period under this guarantee. Items returned under this program are refunded as store credit rather than to your original payment method.

Can I return an opened CPAP machine?

Opened CPAP machines cannot be returned unless they are covered by the 30-Day Satisfaction Guarantee. Machines showing any usage hours are ineligible for return.

Do I need my original packaging?

Yes, items must be returned in original packaging to be eligible for return.

How do I start a return?

Contact 1800CPAP's customer service to request an approved RMA number. You cannot ship items back without this number.

How much is the restocking fee?

A 5 percent restocking fee is deducted from your refund on standard returns.

How you can return an item

  • By mail , Must obtain approved RMA number before returning; ship to provided address

Step by step

  1. Contact customer service to arrange for an approved RMA number.
  2. Ship approved RMA return items within 30 days of RMA issuance.
  3. Send unopened items to the return mailing address.

What you cannot return

  • Opened medical equipment (except 30-Day Satisfaction items) , Policy states opened equipment is not eligible for return unless covered by 30-Day Satisfaction Guarantee
  • Used CPAP/Bi-PAP machines , Machines with usage hours are considered used and not eligible for return

How your refund comes back

You paid with Refund comes back as
Credit card Original payment method
PayPal Original payment method
All methods (30-Day Satisfaction Guarantee) Store credit

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days 1800CPAP.com will accept returns for unopened product(s) within 45 days of the date of delivery
Exchange window days 1800CPAP.com will accept returns for unopened product(s) within 45 days of the date of delivery
Free return shipping 1800CPAP will incur shipping costs for items that are incorrectly shipped or defective, please speak with a customer service agent prior to shipping any return to arrange shipping details. For returns that are incorrectly ordered by the customer, 30-Day Satisfaction products or warranty related items it will be the responsibility of the customer to pay for shipping.
Return shipping fee The cost of shipping your returned item(s) back to 1800CPAP.com will be the responsibility of the customer.
Restocking fee pct A restocking fee of 5% will be subtracted from the original charges or a store credit for the difference will be issued on returned items. The 5% restocking fee does NOT apply to exchanged items.
Original packaging required We cannot accept any returns/exchanges on items that have been opened.
Refund method Refunds will be issued via the payment method used to make the purchase for the item such as credit card or PayPal. Eligible products returned under the 30-Day Satisfaction Guarantee program will be refunded with store credit.
Refund processing days Refunds, store credits, or exchanges will be processed within 3 to 5 business days of arrival to our facility
Trial period days Eligible products returned under the 30-Day Satisfaction Guarantee program will be refunded with store credit.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.