11thStreetCoffee.com allows returns within 30 days of purchase, provided items are in original packaging and you have your delivery slip. You are responsible for return shipping costs.
How returns work
You must return your product by mail in its original packaging within 30 days of purchase. Include a copy of your delivery slip and state your reason for the return with your shipment. You pay for return shipping to the retailer.
Exclusions and restrictions
The retailer does not publish a list of excluded or non-returnable items on its stated policy.
Refunds
Refunds are issued to the original credit card used for purchase. The retailer does not state how long the refund takes to appear in your account.
Frequently asked questions
Do I have to pay to return my order?
Yes. You are responsible for all return shipping costs. 11thStreetCoffee.com does not cover return shipping.
How long do I have to return something?
You have 30 days from purchase to return your order. The item must be in original packaging when you send it back.
What do I need to include with my return?
You must include a copy of your delivery slip and state your reason for the return. You must also return the product in its original packaging.
Do I need my receipt to return an item?
Yes. A copy of your delivery slip is required with your return shipment.
How will I get my refund?
Refunds are credited back to the original credit card used for your purchase. The retailer does not specify the timeframe for when the refund will post to your account.
What if my coffee arrived damaged?
If your order is damaged or defective, the company will arrange a replacement or handle the return at its own expense and issue a refund.
Can I exchange my order for a different one?
Yes. 11thStreetCoffee.com offers replacements if there was an error in your purchase.