Zeelool offers a 30-day return window from purchase, during which you can return items by mail. The company also provides a 30-night trial period and maintains a 365-day warranty covering defects in material and workmanship.
How returns work
You may return items by mail using a provided return shipping label or an address obtained from customer service. After shipping your return, contact customer service with the tracking number.
Exclusions and restrictions
The 365-day warranty excludes damage caused by accident, neglect, or improper care. Zeelool does not publish a list of items excluded from its standard return policy.
Refunds
Refunds are issued to your original payment method if you paid by credit card or PayPal. If you used another payment method or your original method is unavailable, you will receive store credit instead. The retailer does not state the timeline for when refunds are processed.
Frequently asked questions
How long do I have to return something to Zeelool?
You have 30 days from the date of purchase to return your item. Zeelool also offers a 30-night trial period, though the retailer does not clarify how this period relates to the standard 30-day window.
Is return shipping free?
Zeelool offers return shipping that is conditional, though the retailer does not specify the conditions under which return shipping is free or paid.
How do I start a return?
Contact Zeelool's customer service to request a return shipping label or return address. Once you ship your item, contact customer service again with your tracking number.
What payment method will my refund use?
If you paid by credit card or PayPal, your refund will be issued to that original payment method. For all other payment methods, or if your original method is unavailable, you will receive store credit instead.
Does Zeelool cover defective items?
Zeelool provides a 365-day warranty from the receipt date that covers defects in material and workmanship. This warranty does not cover damage caused by accident, neglect, or improper care.
Can I exchange an item instead of returning it?
Zeelool allows exchanges within 30 days of purchase. The retailer does not state whether exchange shipping costs differ from standard returns.