Alex and Ani allows returns within 30 days of purchase when items are unworn and in original packaging with the UPC tag attached. Returns are processed by mail through the company's online Returns and Exchanges Portal. Refunds are credited to your original payment method.
How returns work
You can return items by mail using Alex and Ani's Returns and Exchanges Portal. Access the portal online, confirm that your item is unworn with the UPC tag still attached, and follow the portal's instructions to complete your return request.
Exclusions and restrictions
Final sale items, clearance sale items, and personalized engraved items are not eligible for return. If your item arrives damaged or was shipped incorrectly, Alex and Ani will not charge a handling fee. Gift with purchase items must be included with your return; if they are not included, your refund will be adjusted.
Refunds
Your refund will be credited to the original payment method you used for purchase. The retailer does not specify the number of business days required to process the refund.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item to Alex and Ani.
What condition must the item be in to return it?
The item must be unworn and in original packaging with the UPC tag attached. Items that do not meet these conditions may not be accepted for return.
Can I exchange an item instead of returning it for a refund?
Yes. You can exchange items for different finishes or other catalog items within 30 days, provided the item is unworn with the UPC tag attached.
Are clearance or final sale items returnable?
No. Final sale items and clearance sale items are not eligible for return under any circumstances.
Can I return a personalized or engraved item?
No. Personalized engraved items are not eligible for return.
What happens if my item arrives damaged or wrong?
Alex and Ani will not charge a handling fee for damaged items or incorrect shipments. You should use the Returns and Exchanges Portal to report the issue and initiate a return.
If I received a gift with purchase, do I need to include it when I return?
Yes. Gift with purchase items must be included with your return. If they are not included, your refund amount will be adjusted accordingly.