ZAGG allows returns within 30 calendar days of purchase, with options for refund, credit, or exchange. Online purchases must be returned by mail, while in-store purchases can be returned at authorized ZAGG-branded retail outlets.
How returns work
The return method depends on where you made your purchase. If you bought online, you must return your item by mail by following the return directions in ZAGG's Knowledge Base Article and submitting your return request within 30 calendar days. If you purchased in a store, you can return the item to an authorized ZAGG-branded retail outlet within the same 30-day window. When returning, include any accessories that came with the product, such as cables or dock adapters.
Exclusions and restrictions
ZAGG Custom Cases cannot be returned because of their custom nature and cannot be cancelled once ordered. Additionally, claims for damaged or missing items must be reported within two business days of receipt.
Refunds
ZAGG offers you a choice of a full refund, store credit, or an exchange. The retailer does not publish specific timing for when refunds are processed.
Frequently asked questions
Can I return something I bought online to a ZAGG store?
No. Online purchases must be returned by mail following ZAGG's return directions. In-store returns are available only for items purchased in stores.
Do I need a receipt to return an item?
A receipt is required if you are returning an in-store purchase to a ZAGG retail outlet. ZAGG's policy regarding receipts for online returns is not clearly stated.
How long do I have to return something?
You have 30 calendar days from the date of purchase to return your item or request an exchange.
Can I exchange instead of getting a refund?
Yes. You can exchange your item for a different one within 30 days of purchase as an alternative to receiving a refund or credit.
What if my item arrived damaged?
You must report claims for damaged or missing items within two business days of receiving your order. The retailer does not state what steps to take after reporting.
Are ZAGG Custom Cases returnable?
No. ZAGG Custom Cases cannot be returned because they are custom products and cannot be cancelled once ordered.
How do I handle a warranty claim?
Warranty claims are submitted through your Account Manager and require a valid credit card. You must return the original product within 60 days as part of the warranty process.