Corsair Gaming, Inc. allows returns within 60 days of purchase for most Corsair and Elgato products, with a 30 percent restocking fee applied to refunds. Returns are free to ship, and refunds go back to your original payment method.
How returns work
You can return items in store at the Valley Fair Store location or by mail. For mail returns, you initiate the return through the online portal at https://retailstore.aftership.com/returns and receive a pre-paid return label to ship your items back to the warehouse. In-store returns require your original store receipt or gift receipt.
Exclusions and restrictions
Corsair does not accept returns on opened software, redeemed digital downloads, items marked as final sale or clearance, or gift cards. Opened hardware is ineligible for exchange. Products from other brands, including SCUF, Fanatec, ORIGIN PC, and DROP, have a shorter 30-day return window instead of 60 days. Corsair Custom Lab products are subject to the 30 percent restocking fee on refunds.
Refunds
Refunds are issued to your original method of payment and take 2 to 4 business days to process after your return is received. Items must be returned in original condition with original packaging.
Frequently asked questions
What is the return window for Corsair products?
You have 60 days from purchase to return most Corsair and Elgato products. Products from other brands such as SCUF, Fanatec, ORIGIN PC, and DROP have a shorter 30-day return window.
Do I have to pay for return shipping?
No. Corsair provides a free pre-paid return label when you initiate your return through the online portal at https://retailstore.aftership.com/returns.
What if I don't have my receipt?
An electronic receipt is acceptable if you provide the email address used at purchase. For in-store returns without a receipt, you may use a gift receipt instead. If you have neither, the retailer does not state whether the return can proceed.
How much of a restocking fee applies?
Corsair applies a 30 percent restocking fee to refunds. This fee applies to all returns including Corsair Custom Lab products.
Can I exchange instead of returning?
Yes. New unused Corsair products can be exchanged within 30 days in original condition with packaging. Defective items are eligible for exchange within the 60-day return window.
How long does a refund take to appear?
Refunds take 2 to 4 business days to process after your return is received. The money goes back to your original payment method.
What if my item is defective after the 60-day window?
Items that are defective after 60 days are handled through Corsair's warranty program, not the retail return policy. You should contact Corsair technical support for assistance with warranty replacements.