Anker offers a 30-day return window for most products purchased in the United States. Items must be in original packaging and unused condition to qualify for return. Some product categories and promotional items are excluded from this policy.
How returns work
You can return items by mail through Anker.com. To start, submit a return request with your order number and the email address used at purchase. If you have an Anker account, you can manage your return through your order history. If you made a guest purchase without an account, you can register using your purchase email address. Once approved, ship the item in its original packaging to Anker's warehouse.
Exclusions and restrictions
The following items cannot be returned: products showing visible wear, damage, or signs of use; free gifts and promotional items; corporate purchases and bulk orders; and mystery box promotions and early bird campaigns. Additionally, certain product categories including solar generators, power stations, solar panels, powered coolers, Soundcore products, eufy products, Nebula products, AnkerWork products, and AnkerMake products are governed by their own separate policies.
Refunds
Anker processes refunds to your original payment method within 3 to 5 business days of receiving and inspecting your return. For returns initiated due to quality defects, Anker may offer a replacement with a factory-refurbished or new item at its discretion, which may differ in appearance or features from the original.
Frequently asked questions
How long do I have to return something to Anker?
You have 30 days from purchase to return an item. The product must be unused and in its original packaging to qualify.
Do I have to pay for return shipping?
For returns due to quality-related defects, Anker may cover return shipping. For other returns, you are responsible for the cost of return shipping unless otherwise specified by Anker.
Do I need a receipt to return my order?
A valid return receipt must be provided for non-quality returns. You can submit a return request through Anker.com using your order number and purchase email address.
What if I received a free gift with my order? Can I return it?
Free gifts are not eligible for return. However, if you received a gift purchase that is undamaged and you return it within 30 days, a refund may apply to the purchaser's account.
How long does it take to get my refund?
Anker processes refunds within 3 to 5 business days after receiving and inspecting your return. The money will be returned to your original payment method.
Can I return an item that shows signs of use?
No. Products with visible wear, damage, or signs of use are not returnable. Your item must be in unused condition to qualify for return.
What if I need to return a solar generator or Soundcore product?
Solar generators, portable power stations, solar panels, and powered coolers are governed by a separate warranty policy. Soundcore products follow a separate exchange policy. Refer to the specific policy pages for these product categories.