Apple

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Not specified
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
10 business days
Restocking fee
Not specified

Apple allows returns within 14 days of purchase. You must have your receipt and return the product in its original condition with all parts, accessories, and packaging included.

How returns work

You can return items in three ways: visit an Apple Store location, return by mail, or call Retail Customer Care at 1-800-MY-APPLE. For online orders, you may return them to an Apple Store location where purchased. You can also sign in to your Order Listing page to initiate a return.

Exclusions and restrictions

Apple Gift Cards cannot be returned. ZEISS Optical Inserts (prescription) cannot be returned in-store and must be returned by mail or phone instead. Products with activated security features that cannot be disabled by you are also non-returnable. The retailer does not publish a comprehensive list of other excluded categories.

Refunds

Refunds are issued within 10 business days if your return is approved. The form your refund takes depends on your payment method. If you paid by credit card or debit card, the refund goes back to that method. If you paid by gift receipt, you receive an Apple Gift Card instead. Cash refunds over 750 dollars are mailed as refund checks.

Frequently asked questions

How long do I have to return something to Apple?

You have 14 days from your purchase date to return most items. Products must be in original condition with all parts, accessories, and packaging included.

Do I need my receipt to return an Apple product?

Yes, you must provide your receipt when returning a product to Apple.

Can I return an online order to an Apple Store?

Yes, you can return online orders at Apple Store locations. You can also return by mail or by calling Retail Customer Care at 1-800-MY-APPLE.

How long does it take to get my refund?

Refunds are processed within 10 business days of approval. The timing may depend on your bank if you paid by credit or debit card.

What if I received a product as a gift?

If the original receipt is a gift receipt, your refund will be issued as an Apple Gift Card rather than a refund to the original payment method.

Can I exchange a product instead of returning it?

Yes, you can exchange products within 14 days if they are in original condition with all parts, accessories, and packaging.

Are Apple Gift Cards returnable?

No, Apple Gift Cards are not returnable according to Apple's policy.

How you can return an item

  • In store , Return to Apple Store location where purchased
  • By mail , Available for returns; refund check mailed for cash returns over $750
  • Phone , Call Retail Customer Care for returns

Step by step

  1. Visit Apple Store location, sign in to Order Listing page, or call 1-800-MY-APPLE
  2. Provide receipt with original condition product and all parts, accessories, and packaging
  3. Product will be inspected and refund or exchange issued within 10 business days if approved

Categories with their own return window

Category Window Note
ZEISS Optical Inserts - Prescription 14 days Must return by mail or phone; not accepted in-store
ZEISS Optical Inserts - Readers 14 days Can be returned in-store, by mail, or phone

What you cannot return

  • Apple Gift Cards , Policy states non-returnable
  • ZEISS Optical Inserts - Prescription , Custom, third-party products cannot be returned to Apple Store locations
  • Products with activated security features , Cannot be disabled by person in possession

How your refund comes back

You paid with Refund comes back as
Cash or cash equivalent Refund check mailed within 10 business days for amounts over $750
Gift receipt Apple Gift Card
Apple Account balance Refund to Apple Account or Apple Gift Card if unable

Exchanges

Products can be exchanged within 14 days if in original condition with all parts, accessories, and packaging

Gift returns

Gift receipt recipients receive Apple Gift Card instead of refund to original payment method

Warranty

Unauthorized software modifications void warranty coverage. See https://www.apple.com/legal/warranty for details

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple
Exchange window days you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple
Receipt required you can return or exchange it with a receipt within 14 days
Original packaging required The product must be in its original condition with all of its included parts, accessories, and packaging
Refund method we'll exchange it or offer a refund based on the payment method
Refund processing days If approved, a refund or exchange will be issued within 10 business days
In store return for online For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page

Return policies for similar stores

Store Return window
Anker return policy 30 days
Corsair Gaming, Inc. return policy 60 days
Newegg return policy Not specified
Buydig return policy 30 days
EaseUS return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.