Wind & Weather

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
20%

Wind & Weather allows returns within 30 days of purchase. Items must be in original packaging, and a restocking fee of 20 percent applies to non-defective returns. Defective items may be exchanged or replaced without the restocking fee.

How returns work

You can return items by mail or by pickup for large items delivered by common carrier. For returns over $500, you must request a Return Authorization number from Customer Service before sending the item back. Pack your item in its original packaging with all documentation, instruction manuals, warranties, and certifications included. Mail returns to Wind and Weather c/o BIBO-Returns, 7021 Wolftown Hood Rd, Madison, VA 22727. You may use a pre-paid Smart Label or create your own UPS label.

Exclusions and restrictions

Wind & Weather does not accept returns on personalized, custom, or unique items; items that have been sized or altered; free promotional items; food; or live plants. The retailer does not publish a comprehensive list of excluded product categories beyond these types.

Refunds

Refunds are issued to your original payment method or as store credit. If you return a non-defective item by mail using a pre-paid label, a $15.00 return shipping fee is deducted from your refund. Refunds are converted to store credit after 30 days.

Frequently asked questions

How long do I have to return an item?

You have 30 days from purchase to return an item. If you received the item as part of a trial period, you have 30 nights to evaluate it before deciding whether to return it.

Is return shipping free?

Return shipping is conditional. For non-defective items returned by mail using a pre-paid label, Wind & Weather deducts a $15.00 return shipping fee from your refund. Defective items are eligible for exchange or replacement without this fee.

What is the restocking fee?

A restocking fee of 20 percent applies to returns of non-defective items. This fee is deducted from your refund. Defective items exchanged or replaced are not subject to the restocking fee.

Do I need the original packaging to return an item?

Yes, items must be returned in original packaging. You must also include all documentation, instruction manuals, warranties, and certifications with your return.

What items cannot be returned?

Personalized, custom, or unique items cannot be returned. Sized or altered products, free promotional items, food, and live plants are also nonreturnable.

How will I receive my refund?

Refunds are issued to your original payment method or as store credit. After 30 days, all refunds are issued as store credit instead of your original payment method.

Do I need special authorization to return a large purchase?

If your return is over $500, you must request a Return Authorization number from Customer Service before shipping the item back to Wind & Weather.

How you can return an item

  • By mail , Standard return method with pre-paid label option
  • Pickup , Available for large items delivered by common carrier

Step by step

  1. Request a Return Authorization number for returns over $500 from Customer Service.
  2. Use the pre-paid Smart Label or create your own UPS label for returns under $500.
  3. Pack item in original packaging with all documentation.
  4. Mail return to Wind and Weather c/o BIBO-Returns, 7021 Wolftown Hood Rd, Madison, VA 22727.

Categories with their own return window

Category Window Note
Returns over $500 30 days Requires Return Authorization number from Customer Service

What you cannot return

  • Personalized/Custom/Unique Items , Non-returnable by policy
  • Sized or Altered Products , Cannot be sized or altered
  • Free Promotional Items , Not eligible for returns
  • Personalized Items, Food, Live Plants , Nonreturnable

How your refund comes back

You paid with Refund comes back as
All methods Store credit after 30 days

Damaged or defective items

Defective items eligible for exchange or replacement without restocking fee

Warranty

Instruction manuals, warranties, and certifications must be included with return

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchase price of any item(s) returned
Exchange window days it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchase price of any item(s) returned
Free return shipping For a return under $500: If you use the pre-paid label, no postage is required
Return shipping fee For product returns requesting a refund, the $15.00 shipping fee will be deducted from your refund
Restocking fee pct If the product is not returned in its original packaging, a 20% restocking fee may apply
Original packaging required To return an item(s) it must be in saleable condition, sent in its original packaging, including all documentation
Refund method All orders outside of 30 days will be refunded as store credit, which expires after one year except where state law dictates otherwise
Trial period days Examine your purchase in the privacy and convenience of your own home or workplace, knowing that it comes with a 30-day return privilege

Return policies for similar stores

Store Return window
Igloo Products return policy 30 days
Barbeques Galore return policy 30 days
BBQGuys.com return policy 30 days
Blain's Farm & Fleet return policy 90 days
Goal Zero return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.