Igloo Products allows returns within 30 days of purchase by mail using their RMA process. You must return items in original packaging, and return shipping is not free, though the retailer provides a prepaid return label. Refunds are issued to your original form of payment within 7-10 business days of processing.
How returns work
Returns are handled by mail only. You start the process by visiting www.igloocoolers.com/RMA, where you complete an RMA request and receive a return shipping label. You then ship your item back within the stated timeframe using that label.
Exclusions and restrictions
Customized products are not eligible for return. Defective or damaged items are accepted within 30 days for replacement or refund under the manufacturer's guarantee against defects. The retailer does not publish a list of other excluded categories.
Refunds
Refunds are credited to your original form of payment. Processing takes 7-10 business days after the return is received and processed. Return shipping is not free; the cost is tiered by product type and MSRP, ranging from $3.99 to $39.99, though Igloo provides the prepaid label.
Frequently asked questions
How long do I have to return something to Igloo Products?
You have 30 days from purchase to return an item. The return must be initiated through their RMA process at www.igloocoolers.com/RMA.
Do I have to pay for return shipping?
Yes, return shipping is not free. The cost depends on your product type and MSRP, ranging from $3.99 to $39.99. However, Igloo provides a prepaid return label as part of the RMA process, so you do not pay out of pocket.
Do I need my receipt to return something?
A receipt is required conditionally. The retailer's published policy does not specify the exact circumstances, so you should have it ready when you begin your RMA request.
What condition must my item be in to return it?
Items must be returned in original packaging. Damaged or defective items are accepted for replacement or refund within 30 days under Igloo's guarantee against manufacturing defects.
Can I exchange an item instead of returning it?
Yes, exchanges are available within 30 days for in-stock, same items only. If the item is damaged or defective, you must use the RMA process for replacement.
Can I return a customized product?
No, customized products are not eligible for return per Igloo's policy.
When will I get my refund?
Refunds are issued to your original form of payment within 7-10 business days after your return is processed.