Goal Zero allows returns within 30 days of purchase by mail. You must obtain a Return Material Authorization (RMA) number from the support team before sending items back. Return shipping fees apply and are deducted from your refund.
How returns work
Returns are processed by mail only. You must first contact Goal Zero's support team to receive an RMA number. After obtaining your RMA, package the product securely, mark the RMA number on the outside of the package, and include proof of your purchase date. Ship the package using the courier, return packaging, and labels provided by Goal Zero.
Exclusions and restrictions
Open Box products are final sale and cannot be returned. For Yeti Lithium products with warranty issues, Goal Zero handles claims separately through its Customer Solutions Center in Salt Lake City rather than through the standard return process.
Refunds
Refunds are processed 5 to 7 business days after Goal Zero receives your returned item. Return shipping fees, which vary by product and range from $80 to $450 for Yeti Lithium models, are deducted from your refund amount.
Frequently asked questions
How long do I have to return something to Goal Zero?
You have 30 days from your purchase date to initiate a return. The return window begins from the date of purchase, so you should contact Goal Zero's support team early to receive your RMA number.
Do I need a receipt to return an item?
Yes, proof of purchase date is required. You must include this documentation when you send your return package to Goal Zero.
Will Goal Zero pay for return shipping?
No, return shipping is not free. The cost varies by product. For Yeti Lithium models, return shipping fees range from $80 to $450 and will be deducted from your refund.
How do I start a return?
Contact Goal Zero's support team to request a Return Material Authorization (RMA) number. This number is required before you ship your item back, and you must mark it clearly on your package.
How long does it take to get my refund?
Once Goal Zero receives your returned item, the refund is processed within 5 to 7 business days. The actual time may depend on your financial institution after the refund is issued.
Can I return an Open Box product?
No, Open Box products are marked as final sale and cannot be returned for a refund.
What if my Yeti Lithium battery is defective or damaged?
Warranty issues for Yeti Lithium products are handled separately from standard returns. Contact Goal Zero's Customer Solutions Center in Salt Lake City. Warranty replacements may have different terms than refund returns, including potentially different shipping fee policies.