WD offers a 30-day return window for most items purchased online. Returns are free, and you can initiate a return through your account by obtaining a Return Number and using a pre-paid shipping label provided by WD.
How returns work
To return an item, visit the Returns & Cancellations or Orders tab in your account and submit a return request to obtain a Return Number. Ensure the item is in as-new condition with original packaging, all accessories, and manuals included. WD will provide you with a pre-paid shipping label. You must ship the item within 10 days of receiving your Return Number.
Exclusions and restrictions
Software products that have been downloaded or provided with a license key cannot be returned. Products purchased from authorized resellers must be returned to the reseller according to their own policy. WD also reserves the right to designate certain products as non-returnable at its discretion.
Refunds
Refunds are credited to your original payment method. WD processes refunds within 7 to 10 business days after the item is received.
Frequently asked questions
What is WD's return window?
You have 30 days from purchase to return an item. You must ship your return within 10 days of receiving your Return Number.
Do I have to pay for return shipping?
No. WD provides a pre-paid shipping label when you request a return. You do not pay for return shipping.
Do I need a receipt to return an item?
You do not need a physical receipt. To initiate a return, WD requires your email address and order number.
What condition must the item be in to return it?
The item must be in as-new condition and include all original packaging, accessories, and manuals.
How long does it take to get my refund?
WD processes refunds within 7 to 10 business days after it receives your returned item. The refund is credited to your original payment method.
Can I return software I purchased from WD?
Software that includes a download link or license key cannot be returned because it has already been made available to you.
Can I return items I bought from a reseller?
No. If you purchased from an authorized reseller, you must return the item to that reseller according to their policy.