Vince Camuto allows returns within 30 days of purchase when items are unworn, unwashed, unaltered, and in original packaging with all tags attached. You must initiate returns on VinceCamuto.com using your order number, and the retailer provides a prepaid shipping label for mail returns.
How returns work
Returns are processed by mail. You initiate the return on VinceCamuto.com with your order number and shipping ZIP code, select your refund option (gift card, exchange, or refund to original payment method), and immediately print a prepaid label and packing slip. Place the packing slip in the box with your item in original packaging and drop off the package with the designated carrier before the required deadline.
Exclusions and restrictions
Items that are worn, washed, altered, or missing original tags cannot be returned. Items must be in original packaging. Additionally, items purchased from other retailers or from international Vince Camuto sites are not returnable. For damaged or defective items, contact customer service instead of initiating a standard return.
Refunds
Refund method and timing depend on your original payment method. Refunds to your original payment method incur a $7.95 handling fee and take 3 to 5 business days to post after inspection, or you may request an instant refund via Reshop before shipment (also with the $7.95 fee). Gift card refunds have no deductions and arrive by email the same day. Klarna refunds go directly to Klarna and your payment plan updates automatically.
Frequently asked questions
Do I need a receipt to return an item?
No receipt is required. Instead, you will need your order number and shipping ZIP code to initiate a return on VinceCamuto.com.
How long do I have to return shoes?
Footwear has a 10-day window for exchanges and a standard 30-day window for returns. If you want to exchange shoes for a different size or color, you must start the return within 10 days and the exchange is free with no handling fee.
Can I exchange clothing for a different size instead of returning it?
No. For clothing and accessories, exchanges are not available. You must return the item and place a separate new order for the different size or color.
What does the $7.95 handling fee apply to?
The $7.95 handling fee is deducted from refunds to your original payment method, whether processed after inspection (3 to 5 business days) or as an instant refund before shipment. This fee does not apply to gift card refunds or to damaged or defective items handled through customer service.
Is return shipping free?
Yes. Vince Camuto provides a prepaid shipping label for mail returns. You must use the designated carrier and ship the package within the specified deadline.
Can I return a gift?
Yes. Gifts are subject to the standard return policy. Initiate the return on VinceCamuto.com using the order number and shipping ZIP code associated with the original purchase.
What should I do if my item arrived damaged or defective?
Contact Vince Camuto customer service instead of initiating a standard return. Damaged or defective items are not subject to the $7.95 handling fee.