Allbirds allows returns within 30 days of purchase. You can return items by mail, though you are responsible for return shipping costs unless you purchased return coverage at checkout.
How returns work
To return an item, you start the return process through Allbirds' online system and receive a return shipping label. You then mail the item back using that label. Return shipping costs are your responsibility unless you bought return coverage at the time of checkout.
Exclusions and restrictions
Allbirds does not accept returns on gift cards, insoles, worn or washed items, or items without original product tags attached. Socks, underwear, and accessories may be returned only if the packaging remains unopened.
Refunds
Refunds are issued to your original form of payment. The retailer does not publish the timeframe for when refunds appear in your account.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return items. This window applies to standard returns and exchanges alike.
Do I have to pay for return shipping?
Yes, you are responsible for return shipping costs. However, if you purchased return coverage at checkout, the retailer covers the shipping fee.
Can I return a gift?
Yes. Gifts are returnable within 30 days if you have the order number from the shipping label or gift note. You do not need a receipt.
What condition must items be in to return them?
Items must be unworn and unwashed with original product tags still attached. For socks, underwear, and accessories, the packaging must also be unopened.
Can I exchange an item instead of returning it?
Yes. Exchanges are allowed within 30 days for unworn, unwashed items that have original tags attached.
What items cannot be returned?
Gift cards and insoles are final sale and cannot be returned. Items that have been worn or washed, or items without original tags, are also not returnable.
How will I get my refund?
Refunds are issued to your original form of payment. The retailer does not state how long the refund takes to appear.