Crocs

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Not specified
In store return for online orders
Yes
Refund processing time
10-14 business days
Restocking fee
Not specified

Crocs allows you to return most items within 30 days for a refund or exchange. Returns are free by mail with a pre-paid UPS label, and you can also return items in-store for amounts up to $250.

How returns work

You can return items by mail or in-store. To return by mail, enter your order number and email address online to initiate the return and print your free pre-paid UPS return shipping label. Alternatively, you may return items in-store within the 30-day window for purchases up to $250.

Exclusions and restrictions

Final Sale items cannot be returned or exchanged. Collaboration and special event products cannot be returned online or in-store unless covered by warranty. Additionally, items must be unworn and unwashed to be eligible for return.

Refunds

Refunds are issued to your original form of payment. Processing takes 10 to 14 business days after Crocs receives your return.

Frequently asked questions

How long do I have to return something to Crocs?

You have 30 days from purchase to return or exchange most items. If an item arrives damaged or defective, you should contact customer service within 30 days of arrival to arrange an exchange or refund.

Does Crocs pay for return shipping?

Yes. When you initiate a mail return online, Crocs provides a free pre-paid UPS return shipping label that you print and use to ship your items back.

Can I return items to a Crocs store?

Yes. You can return items in-store within the 30-day window. In-store returns are accepted for purchases up to $250.

What items cannot be returned?

Final Sale items are not returnable. Collaboration and special event products cannot be returned online or in-store unless the issue is covered by warranty. All items must be unworn and unwashed to qualify for return.

How long does it take to get my refund?

Refunds are processed 10 to 14 business days after Crocs receives your return. The money is issued to your original form of payment.

Can I exchange items instead of returning them?

Yes. Exchanges are available for damaged items and for any items returned within the standard 30-day return window.

What if my items arrive damaged?

Contact Crocs customer service within 30 days of arrival. You can request either an exchange or a refund for damaged or defective items.

How you can return an item

  • By mail , Free pre-paid UPS return shipping label provided online
  • In store , In-store returns accepted up to $250

Step by step

  1. Enter order number and email address to initiate return online.
  2. For online returns, print the free pre-paid UPS return shipping label.
  3. Return items in-store or ship via the provided label.

What you cannot return

  • Final Sale items , Not eligible for return or exchange per policy
  • Collaboration or special event products , Cannot be returned online or in-store unless covered by warranty
  • Worn or washed items , Policy specifies unworn and unwashed items only

Exchanges

Exchanges available for damaged items and within standard 30-day return window

Damaged or defective items

Contact customer service within 30 days of arrival for exchange or refund

Warranty

Warranty policy covers quality issues and certain non-returnable items

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Unworn and unwashed items may be returned within 30 days of purchase date.
Exchange window days Unworn and unwashed items may be returned within 30 days of purchase date.
Free return shipping Free Returns on all orders!
Refund method Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment.
Refund processing days Our returns take up to 10-14 business days to process after we receive the item(s).
In store return for online Returns can be made in store for a refund to the original form of payment or online at Crocs.com.

Return policies for similar stores

Store Return window
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Clarks return policy 28 days
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Zappos return policy 60 days
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ALDO_Help return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.