VANCARO allows returns within 30 days of purchase when items are unused and in original packaging. You must pay for return shipping, and the refund process takes 3 working days to process plus 2 additional working days to issue.
How returns work
To return an item, email [email protected] with your order number and detailed reason for return. After VANCARO's customer care approves your request, you will receive an email with the return address. You must ship the item back within 7 days using a trackable method such as USPS, DHL, FedEx, TNT, or EMS. You are responsible for return shipping costs.
Exclusions and restrictions
VANCARO does not accept returns on personalized items (engraved or with photo attached), used or scratched items, items without original tags or certification, uninsured gold items, or items damaged or altered by you. Subordinate orders without quality issues are also not returnable. Customized items may be returned within 30 days but incur a 40% deduction, and you pay return shipping and insurance.
Refunds
Refunds are issued to your original payment method. If you paid by credit card, the refund appears within 4 banking days of being issued. If you used a non-credit card payment method, the refund is issued within 24 hours. The retailer processes refunds within 3 working days of receiving your item, then takes 2 additional working days to issue the refund.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item. For quality issues, damage, or shipping errors reported to VANCARO, you must submit photos within 3 days of delivery. If VANCARO shipped you the wrong item, you should contact Customer Service to arrange an exchange or refund.
Do I have to pay for return shipping?
Yes, you pay for return shipping costs. The only exception is if VANCARO made an error, such as shipping the wrong item or wrong color due to their mistake rather than monitor display settings.
What if my item arrives damaged or defective?
You must report damage or defects within 3 days of delivery and provide photos. The item must remain in its original condition. VANCARO is responsible only for damage caused by shipping or manufacturing defects, not damage you cause after receiving it.
Can I exchange an item instead of returning it?
Yes, you can exchange unused merchandise in original condition within 30 days. Exchanges are not available for personalized items. Customized items may be exchanged but you will pay a 40% deduction plus return shipping and insurance.
What items cannot be returned?
You cannot return personalized items (engraved or with photos attached), used or scratched items, items without original tags and packaging, uninsured gold items, or items you have damaged or altered. Items must remain completely unused and in original condition to be returnable.
Do I need original packaging to return an item?
Yes, items must be returned with original tags, certifications, and packaging. If any of these are missing, VANCARO charges an additional fee.
When will I receive my refund?
VANCARO processes refunds within 3 working days of receiving your item, then takes 2 additional working days to issue it. If you used a credit card, expect the refund within 4 banking days of being issued. Non-credit card payments are issued within 24 hours.