UPLIFT Desk allows you to return most items within 30 days of receipt. You must submit a return request form, wait for approval, and return the item in its original packaging in like-new condition. Return shipping costs vary by order type.
How returns work
To return an item, submit a return request via RMA form within 30 days of receiving it. After 3 to 5 business days, you will receive an RMA number and return instructions if your request is approved. Pack the item in original packaging in like-new condition. For FedEx parcel orders, drop off at a FedEx store. For freight orders, you arrange and pay for return shipping. UPLIFT Desk processes your return within 3 to 5 business days after the item arrives.
Exclusions and restrictions
UPLIFT Desk does not accept returns on expedited shipping charges, assembly and installation fees, extended warranties, or Affirm interest charges. Volume orders of 4 or more of the same item are not returnable. Open Box items, Promo items, Desktop Samples, Made-to-Order Desktops, OnePod Office Phone Booth, MoPac Office Storage System Collection, Dillo Lounge Collection, and Spaces Wall System are subject to the 30-day window but excluded from free return shipping. Orders shipped outside the contiguous U.S. follow the same 30-day window but receive no free return shipping or label.
Refunds
Credit card purchases are refunded to your account within 2 to 5 business days after the refund is issued. If you paid through Affirm, the refund is processed through Affirm after inspection and acceptance of the returned item.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date you receive your item to submit a return request. The return must be approved, packed, shipped, and received by UPLIFT Desk within this window.
Do I have to pay for return shipping?
FedEx parcel orders receive free return shipping; you can drop off at any FedEx store. For freight orders, you are responsible for paying the return shipping cost and arranging the carrier yourself.
What condition must the item be in to return it?
The item must be in original packaging and in like-new condition. UPLIFT Desk processes your return after inspecting the item for acceptance.
Can I return Open Box or promotional items?
Open Box and Promo items are subject to the same 30-day return window. However, they are excluded from free return shipping, so you will pay for the return.
What if my item is damaged or defective?
For damaged or defective items, follow the warranty procedure available on UPLIFT Desk's Warranty page. This may include troubleshooting or replacement parts rather than a full return.
Can I exchange an item for a different product?
UPLIFT Desk does not offer traditional exchanges. You must return the eligible item and then place a new order for the product you want.
What fees cannot be refunded?
Expedited shipping, assembly and installation services, extended warranties, and Affirm interest charges are non-refundable. These cannot be returned or credited back to your account.