Tuft & Needle offers a 100-night trial period during which you can return your mattress or furniture for a refund. Returns are free, and you do not need your receipt to initiate the process.
How returns work
To return an item, visit the returns portal and enter your email address and Shopify order number, then select your return reason. You may submit separate requests if returning multiple items. You will receive an instant confirmation email with next steps. Return options depend on your item and whether it has been opened. Unopened mattresses and furniture can be picked up via FedEx Call Tag. Soft goods and opened items can be dropped off at a carrier location. Opened mattresses and furniture may also be arranged for pickup by a nonprofit for donation.
Exclusions and restrictions
The retailer does not publish a list of excluded items or restricted return categories.
Refunds
Refunds are automatically issued to your original payment method within 24 hours after your return label is scanned by the carrier.
Frequently asked questions
How long do I have to return my Tuft & Needle purchase?
You have 100 nights from purchase to return your item for a refund. This is called the 100-Night Sleep Trial.
Do I need a receipt to return to Tuft & Needle?
No, you do not need a receipt. You will need your Shopify order number to start a return through the returns portal. If you cannot find your order number, contact Tuft & Needle support for assistance.
Is return shipping free?
Yes. Tuft & Needle covers all return shipping costs.
How long does it take to get my refund?
Your refund is issued automatically within 24 hours after your return label is scanned by the carrier. The refund goes back to your original payment method.
Can I exchange my mattress instead of returning it?
Yes. You can exchange your item within the 100-night trial period. Contact Tuft & Needle support to arrange an exchange.
What happens if I have already opened my mattress?
You can still return an opened mattress within 100 nights. Opened mattresses can be picked up by a nonprofit for donation, or you can drop off soft goods and opened items at a carrier location.
Do I need to provide an order number for a return?
Yes. Your Shopify order number is required to use the returns portal. If you do not have your order number, Tuft & Needle support can help you locate it.