Purple

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
100 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Conditional
Refund processing time
Not specified
Restocking fee
Not specified

Purple offers a 100-day return window for mattresses and most products, with a 21-night trial period included. Return shipping is conditional on the product type, with some items requiring you to pay transportation costs that are deducted from your refund.

How returns work

You can return mattresses by arranging free pickup through Purple or authorized partners. Non-mattress items can be returned by mail by emailing [email protected] or using the return portal. Therabody products purchased at Purple stores must be returned in-store. Start your return by contacting Purple Customer Care or initiating the process online.

Exclusions and restrictions

Bed frames, headboards, Smart Bases, adjustable bases, and platforms are not returnable. Squishy and Freeform Extra Fill products are also excluded. Pillows and seat cushions have a 30-day return window instead of 100 days, and bedding items have a 30-day window with no exchanges and customer-paid return shipping. Therabody products purchased in-store have a 30-day return window and must be in like-new condition with original packaging.

Refunds

Refunds are issued to your original payment method. For non-mattress items returned by mail, Purple deducts transportation charges from your refund, not to exceed Purple's standard freight charges.

Frequently asked questions

How long do I have to return a Purple mattress?

You have 100 days from delivery to return a mattress. This window includes a 21-night trial period, so you can test the mattress before deciding whether to keep it.

Do I have to pay for mattress pickup?

No. Purple arranges free mattress pickup as part of the return process. You do not pay for this service.

What is the return window for pillows and bedding?

Pillows and seat cushions have a 30-day return window. Bedding also has a 30-day return window, and you must pay return shipping costs, which will be deducted from your refund.

Can I exchange a mattress instead of returning it?

Yes. You can exchange a mattress once within the 100-day window. Your trial period continues from the original delivery date, so the trial does not reset with an exchange.

Why can't I return a bed frame or adjustable base?

Purple does not accept returns for bed frames, headboards, Smart Bases, adjustable bases, or platforms due to the nature of these products.

Will I pay for return shipping on non-mattress items?

For non-mattress items sent by mail, transportation charges are deducted from your refund, up to Purple's standard freight charges. Mattresses are picked up for free.

Do I need a receipt to return a Therabody product?

If you purchased Therabody at a Purple store, proof of purchase is required for returns. Therabody products must be in like-new condition with original packaging and have a 30-day return window.

How you can return an item

  • Pickup , Purple arranges mattress pickup for free
  • In store , Therabody products purchased at Purple stores must be returned in-store
  • By mail , Available for non-mattress items

Step by step

  1. Contact Purple Customer Care or start your return online.
  2. Arrange pickup for mattresses through Purple or authorized partners.
  3. For non-mattress items, email [email protected] or use the return portal.

Categories with their own return window

Category Window Note
Pillows 30 days 30-day return window; no exchanges offered
Seat Cushions 30 days 30-day return window; no exchanges offered
Bedding 30 days 30-day return window; customer pays return shipping; no exchanges offered
Therabody 30 days Store purchases only; must be in like new condition with original packaging

What you cannot return

  • Bed frames , Due to the nature of bed frames and headboards
  • Headboards , Due to the nature of bed frames and headboards
  • Smart Bases , Due to the nature of bed frames and headboards
  • Adjustable Bases , Due to the nature of bed frames and headboards
  • Platforms , Due to the nature of bed frames and headboards
  • Squishy & Freeform Extra Fill , Company policy

Returning without a receipt

Proof of purchase required for Therabody store returns; not specified for other categories

Exchanges

Mattresses: one exchange allowed within 100 days; trial continues from original delivery. Pillows, cushions, bedding: no exchanges; customers must return and repurchase. Therabody: no exchanges.

Damaged or defective items

Damaged or defective products covered by warranty; contact Purple for assistance

Warranty

Purple products include warranty coverage for manufacturing defects; see warranty page for details

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 100 calendar days from the date of delivery to return your Purple mattress.
Exchange window days You have 100 calendar days from the date of delivery to exchange your Purple mattress.
Free return shipping Purple or one of our authorized partners will arrange a time to remove the mattress for you.
Return shipping fee We will refund the full product price of the mattress less the value of any discount, interest accrued, and transportation charges
Receipt required Bring your product and proof of purchase to a Purple Store
Original packaging required Returned products must be returned in "like new" condition with all original packaging and accessories.
Refund method We will refund the full product price of the mattress less the value of any discount, interest accrued, and transportation charges
In store return for online For questions about products purchased at a retail location, please contact the store directly.
Trial period days we require sleeping on the mattress for a minimum of 21 days

Return policies for similar stores

Store Return window
Casper return policy 100 days
Saatva return policy 365 days
Sleep Number return policy 100 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.