Saatva offers a 365-night home trial on most mattresses and furniture, meaning you can return items within one year of purchase for a full refund. Some product categories have shorter trial periods, and adjustable bases are not returnable.
How returns work
You can initiate a return through Saatva's Order Tracker or your account by entering your order number and email address, then clicking View Details and Request a return or exchange. After you submit your reason for the return, a sleep guide will contact you within 24 hours to arrange next steps. Saatva arranges free pickup for mattresses and furniture, while toppers and bedding can be returned by mail at no cost.
Exclusions and restrictions
Adjustable bases are not eligible for returns or exchanges. Nightstands, bedding, crib mattresses, decor, and dog beds have a shorter 45-night trial period instead of 365 nights. Mattress toppers have a 180-night trial period. Rugs also have a 45-night trial period. For toppers and bedding, you must return the item and repurchase if you want a different product rather than exchange it directly.
Refunds
Saatva issues a full refund to your original payment method. A processing fee of $99 applies to pickup arrangements for mattresses and furniture, though return shipping is free for toppers and bedding. Returned mattresses are never resold; they are donated to veterans shelters or offered to employees.
Frequently asked questions
How long do I have to return a Saatva mattress?
You have 365 nights (one year) to try a Saatva mattress and return it if you are not satisfied. This trial period begins when you receive the mattress.
Do I need a receipt to return my order?
No receipt is required. You only need your order number and email address, or you can log into your Saatva account to initiate a return through the Order Tracker.
How much does it cost to return a mattress?
A $99 processing fee applies when Saatva arranges pickup for a mattress or furniture return. Toppers and bedding items can be returned by mail at no cost.
Can I exchange my mattress for a different model?
Yes, you can exchange a mattress or furniture item within the 365-night trial period at no additional cost. A sleep guide will coordinate the exchange process after you submit your request.
What is the return window for bedding and pillows?
Bedding, crib mattresses, decor, and dog beds have a 45-night trial period, shorter than the 365-night period for mattresses. These items can be returned by mail for free.
Are adjustable bases returnable?
No, adjustable bases are not eligible for returns or exchanges under Saatva's policy.
How long does a refund take after I return an item?
Saatva does not publish the time frame for processing refunds. You can contact the company's customer service for details on refund timing after your return is received.