Casper offers a 100-night trial period for most mattresses, during which you can return your purchase for a full refund. Return shipping is free, and you can initiate returns either online or by contacting customer service.
How returns work
To return your Casper purchase, contact customer service or use your order confirmation email to print a prepaid shipping label. Attach the label to your box and drop it off at any UPS location. Alternatively, you may return online orders to Casper retail locations in person.
Exclusions and restrictions
Certain products have shorter return windows. Pillows and bedding allow 30 days from delivery and must be unused and in original packaging. Furniture, Glow, Mattress Topper, and Dog Bed have 30-night trials, though furniture extends to 100 nights if purchased together with a mattress. You may return a maximum of two items of the same product type. In-home delivery and setup services are non-refundable, and Casper does not publish a general list of excluded items beyond these categories.
Refunds
Refunds are issued as account credit and typically process within 14 days of Casper receiving your return.
Frequently asked questions
How long do I have to return a Casper mattress?
Most Casper mattresses have a 100-night trial period. However, if you purchased furniture, it has a 30-night trial that extends to 100 nights only if you also purchased a mattress. You should verify the specific return window for your product at the time of purchase.
Is return shipping free?
Yes. Casper provides a prepaid shipping label at no cost. You simply print the label, attach it to your box, and drop off the package at any UPS location.
Can I return my order to a Casper store?
Yes. You can return online orders to Casper retail locations in person as an alternative to shipping.
How quickly will I get my refund?
Refunds are issued as account credit and process within 14 days after Casper receives your return.
Do I need to keep the original packaging?
Original packaging requirements depend on the product. Pillows and bedding must be returned in original packaging. Furniture does not require original packaging. For other product types, check your specific return terms.
What items cannot be returned?
In-home delivery and setup services are non-refundable once performed. Additionally, you may return a maximum of two items of the same product type. Casper does not accept returns for more than two units of identical products.
Are pillows and bedding covered by the 100-night trial?
No. Pillows and bedding have a separate 30-day return window from the date of delivery. These items must be unused and in original packaging to qualify for return.