Tous Jewelry

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Tous Jewelry allows returns within 30 days of purchase if the item is in perfect condition and you have your receipt and certificate of authenticity. Return shipping is at your expense, and refunds are issued to your original payment method.

How returns work

You can return items by mail to Tous Jewelry's Return Service Center. You must include your original packing slip and certificate of authenticity with your return. Shipping costs are your responsibility, and you should save your carrier's shipping receipt as proof of return.

Exclusions and restrictions

Fragrances, cosmetics, and discounted items are final sale and cannot be returned. The retailer does not publish other exclusions beyond these categories.

Refunds

Refunds are issued to the same form of payment you used for your original purchase. The retailer does not specify a timeframe for when refunds will appear in your account.

Frequently asked questions

Do I need a receipt to return items to Tous Jewelry?

Yes. Your sales receipt and certificate of authenticity are both required to process a return. You cannot return items without these documents.

How long do I have to return my purchase?

You have 30 days from the date of purchase to return your item. The item must be in perfect condition within that window.

Does Tous Jewelry pay for return shipping?

No. Return shipping is at your expense. You should save your carrier's shipping receipt as proof that you returned the item.

Can I return fragrances or cosmetics?

No. Fragrances and cosmetics are final sale items and cannot be returned under any circumstances.

Can I return discounted items?

No. Discounted items are final sale and cannot be returned or exchanged.

Can I return online orders in a Tous Jewelry store?

Yes. You can return online purchases at a physical Tous Jewelry store location. You will still need to present your receipt and certificate of authenticity.

What do I need to send with my return?

You must include your original packing slip and certificate of authenticity with your return. The item must be in perfect condition. Mail your return to the Return Service Center at your own expense.

How you can return an item

  • By mail , returns sent to Return Service Center at purchaser's expense

Step by step

  1. Ensure piece is in perfect condition and within 30 days of purchase.
  2. Present certificate of authenticity together with sales receipt.
  3. Send return with original packing slip/certificate to Return Service Center at purchaser's expense.
  4. Save shipping receipt from carrier as proof of return.

What you cannot return

  • fragrances , final sale
  • cosmetics , final sale
  • discounted items , final sale

How your refund comes back

You paid with Refund comes back as
original payment method same form of payment

Returning without a receipt

Receipt and certificate of authenticity are required for returns

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days there has not passed more than 30 days from the purchasing date
Exchange window days Changes are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date
Free return shipping All returns must be sent to our Return Service Center at the purchaser's expense
Return shipping fee All returns must be sent to our Return Service Center at the purchaser's expense
Receipt required You will also need to present the certificate of authenticity together with the sales receipt
Original packaging required All returns must be sent to our Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity
Refund method You can expect a refund in the same form of payment originally used for purchase
In store return for online Tous offers our customers to exchange articles within 30 days at any TOUS store worldwide except at Department Stores, Airport Stores and Multi Brand Stores that can only be exchanged at the place of purchase

Return policies for similar stores

Store Return window
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Alex and Ani return policy 30 days
Ana Luisa return policy 30 days
Angara return policy 30 days
Argento return policy 90 days
Astley Clarke return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.