TOMS (US & CA)

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
24 hours for store credit; up to 10-30 business days for original payment method
Restocking fee
Not specified

TOMS offers a 30 day return window for most items purchased in the US and Canada. You must return unworn, unwashed, and unaltered merchandise within 30 days of your order date. The retailer also provides a 45 day satisfaction guarantee that covers damaged or defective products.

How returns work

You initiate your return through TOMS's Returns Portal, where you select your preferred refund method: original payment method or store credit. After that, you mail your item to the TOMS warehouse in Dallas, Texas within the 30 day window. The item must arrive unworn, unwashed, and unaltered.

Exclusions and restrictions

Gift cards cannot be returned, as they are designated final sale items. Customized footwear with TOMS shoe tattoos is also non returnable because it is altered after delivery. Worn, washed, or altered items are not eligible for return. The retailer does not publish other exclusions.

Refunds

Refunds are issued either to your original payment method or as store credit, depending on your choice. If you select store credit, it posts within 24 hours. Refunds to your original credit card, debit card, or PayPal account take up to 10 to 30 business days.

Frequently asked questions

How long do I have to return something to TOMS?

You have 30 days from your order date to mail your return to TOMS. Your item must be unworn, unwashed, and unaltered when it arrives at the Dallas warehouse.

Does TOMS pay for return shipping?

TOMS states that free return shipping is conditional, but the retailer does not publish the specific conditions on its policy page. Contact TOMS customer service for details on whether your return qualifies.

Do I need a receipt to return items?

A valid proof of purchase may be required. If you do not have your receipt, contact TOMS customer service with your purchase details and they will assist you.

How quickly will I get my refund?

Store credit appears in your account within 24 hours. Refunds to your original payment method (credit card, debit card, or PayPal) take up to 10 to 30 business days to process.

What is the 45 day satisfaction guarantee?

TOMS offers a 45 day satisfaction guarantee that covers damaged or defective products purchased from TOMS or authorized sellers in the US. If your item has a defect, contact TOMS customer service with photos and your purchase information.

Can I return customized footwear with a shoe tattoo?

No. Customized footwear with TOMS shoe tattoos is considered final sale and cannot be returned because it is altered after delivery.

Can I choose to get store credit instead of a refund to my card?

Yes. When you initiate your return through the Returns Portal, you can select either your original payment method or store credit as your refund option.

How you can return an item

  • By mail , Mail to TOMS warehouse in Dallas, Texas

Step by step

  1. Initiate your return through the Returns Portal.
  2. Choose refund method: original payment method or store credit.
  3. Mail your unworn, unwashed, unaltered item within 30 days of order date.

What you cannot return

  • Gift Cards , Designated final sale items
  • Customized footwear with TOMS shoe tattoos , Altered after delivery; considered final sale
  • Worn, washed, or altered items , Not eligible for return

How your refund comes back

You paid with Refund comes back as
Credit or debit card Refund to original card
PayPal Refund to PayPal account
TOMS gift card or store credit Store credit

Returning without a receipt

Valid proof of purchase may be required; contact customer service with purchase details

Damaged or defective items

Covered under 45 Day Satisfaction Guarantee; contact customer service with photos and purchase info

Warranty

45 Day Satisfaction Guarantee covers products from TOMS or authorized sellers in US only

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept unworn, unwashed and unaltered items purchased directly from TOMS.com that we receive within 30 days of your order date.
Exchange window days Exchanged items must be unworn, unwashed, unaltered*, purchased directly from TOMS.com and need to be received at our warehouse within 30 days of your order date.
Free return shipping We do not provide a return shipping label if you are outside the contiguous United States
Receipt required You may also be asked to provide valid proof of purchase
Refund method When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on TOMS.com.
Refund processing days Please allow 24 hours for store credit. Some banks may take up to 10 business days. Refunds for some customers can take up to 30 days.
Trial period days If for any reason you are not satisfied with a TOMS product that you have purchased from us or one of our authorized sellers in the United States, you may request a refund or credit within 45 days of the date of purchase.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.