Titan Fitness allows returns within 30 days of purchase. You must obtain a Return Authorization before shipping, and you will be responsible for return shipping costs plus a 20 percent restocking fee. Refunds are credited to your original payment method within 5 to 7 business days after the return is received.
How returns work
To return an item, you must first submit a support form to obtain a Return Authorization number. Once you have the authorization, ship the item with tracking information to Titan Fitness. Return shipping is the customer's responsibility.
Exclusions and restrictions
Upgraded shipping charges are non-refundable. Scratch and Dent items and Blemished items are not eligible for return or warranty coverage and cannot be returned.
Refunds
Approved refunds are automatically credited back to the credit card or original payment method you used to make the purchase. The refund will be processed within 5 to 7 business days after Titan Fitness receives your return.
Frequently asked questions
How long do I have to return something to Titan Fitness?
You have 30 days from the date of purchase to return an item to Titan Fitness.
Do I have to pay for return shipping?
Yes, you pay for return shipping. Additionally, Titan Fitness will apply a 20 percent restocking fee to your refund.
What is the restocking fee?
Titan Fitness charges a 20 percent restocking fee on returned items. This fee is deducted from your refund along with your return shipping costs.
How do I start a return?
You must submit a support form to obtain a Return Authorization before you ship anything back. Once you have the authorization, ship your item with tracking information.
How long does it take to get my refund?
After Titan Fitness receives your return, the refund will be credited to your original payment method within 5 to 7 business days.
Can I return shipping upgrade charges?
No, upgraded shipping charges are non-refundable according to Titan Fitness policy.
Are Scratch and Dent items returnable?
No, Scratch and Dent items are not eligible for return or warranty coverage. Blemished items are also not returnable.