Compex

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Compex allows returns within 14 days of purchase. You must return items in original packaging and in perfect condition. Return shipping costs are your responsibility.

How returns work

Returns are processed by mail only. You contact DJO France at 08.11.02.02.74 to request a return number, then ship your package back with that number and the original packaging.

Exclusions and restrictions

Compex does not accept returns of damaged, soiled, or incomplete items. If you believe your item has a defect, you must make a claim in writing within 8 days of delivery.

Refunds

The facts do not specify the refund method or processing timeline for approved returns.

Frequently asked questions

How long do I have to return a Compex purchase?

You have 14 days from purchase to return your item. If you want to exchange instead of return for a refund, you also have 14 days for that exchange.

Do I pay for return shipping?

Yes. Compex does not cover return shipping costs. You bear the cost of shipping the item back.

What condition must the item be in to return it?

The item must be in perfect condition and in its original packaging. Damaged, soiled, or incomplete items cannot be returned.

How do I start a return?

Call DJO France at 08.11.02.02.74 to request a return number. Then ship your item back in its original packaging with the return number included.

What if my item is defective?

You must submit a claim in writing within 8 days of delivery. DJO France is liable for latent defects that were not visible at the time of purchase.

Can I return items in person at a store?

No. Compex only accepts returns by mail through DJO France.

How you can return an item

  • By mail , Customer contacts DJO France for return number, then ships package

Step by step

  1. Contact DJO France at 08.11.02.02.74 to request return.
  2. Receive a return number from DJO France.
  3. Return product in original package in perfect condition with return number.

What you cannot return

  • Damaged, soiled, or incomplete items , Item condition requirement not met

Damaged or defective items

Claims for defects must be made in writing within 8 days of delivery. DJO France liable for latent defects.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days The consumer Client has a withdrawal period of 14 days from the time of receipt of the product to return said product to the vendor for exchange or reimbursement
Exchange window days The consumer Client has a withdrawal period of 14 days from the time of receipt of the product to return said product to the vendor for exchange or reimbursement
Free return shipping The "return" charges will be at the expense of the Client who can appeal to the carrier of his choice or approach DJO France
Return shipping fee The "return" charges will be at the expense of the Client
Original packaging required provided the products are returned in their original package and in perfect condition

Return policies for similar stores

Store Return window
Bodybuilding.com return policy 7 days
BowFlex return policy 30 days
ACE Fitness return policy 15 days
Gym King return policy 30 days
Horizon Fitness return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.