BowFlex

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
up to 7 business days
Restocking fee
20%

BowFlex offers a 30-day return window from the date you receive your equipment. You may return items for a refund, but a 20 percent restocking fee applies to all returns. The equipment must be in like-new condition and include all original packaging.

How returns work

To initiate a return, contact BowFlex within 30 days of receipt by calling the Customer Experience team at (800) 618-8853 or filling out a return form. You must disassemble the machine and place it beyond your threshold or door for pickup. BowFlex arranges curbside pickup or will contact a freight carrier to collect the unit from your location.

Exclusions and restrictions

BowFlex does not accept returns after the 30-day window has closed. The retailer may also refuse a refund if the equipment shows damage beyond normal wear and tear. After the 30-day period ends, support is provided only under the equipment's warranty coverage.

Refunds

Refunds are credited to your original payment method or financing account within up to 7 business days of approval. If you financed your purchase, the credit goes directly to your financing account.

Frequently asked questions

Can I return my BowFlex equipment after 30 days?

No. The full refund option is not available after 30 days. Once the 30-day window closes, you are no longer eligible for a return refund. After that point, any issues with your equipment are covered under the warranty only.

What is the 20 percent restocking fee?

BowFlex applies a 20 percent restocking fee to all returns within the 30-day window. This fee is deducted from your refund amount. For example, if your equipment costs $1,000, you would receive $800 after the restocking fee is applied.

Do I have to return the original packaging?

Yes. Your equipment must be returned in like-new condition with all original packaging included. If packaging is missing or damaged, your return may not be accepted.

How long does it take to get my refund?

Once your return is approved and received, the refund is processed within up to 7 business days. The credit is issued to your original payment method or financing account, depending on how you purchased.

What if I want to exchange my equipment instead of returning it?

You may exchange within 30 days of receipt. If you do, you must place a new order within 14 days to receive a credit for the restocking fees associated with your return. Contact BowFlex to confirm the exchange and credit eligibility before ordering a replacement.

Will BowFlex pick up the equipment from my home?

Yes. BowFlex arranges curbside pickup or contacts a freight carrier to collect the unit from your location. You must disassemble the machine and place it outside beyond your threshold or door for the extraction team to collect.

What if my equipment is damaged?

BowFlex may refuse a refund if the damage exceeds normal wear and tear. Equipment must be returned in like-new condition to qualify for a refund. If damage is found during inspection, your return may be denied.

How you can return an item

  • Pickup , Curbside pickup; unit must be disassembled and placed outside for extraction team.
  • Carrier drop off , BowFlex contacts freight carrier to pick up at customer location if required.

Step by step

  1. Contact BowFlex within 30 days of receipt for return authorization.
  2. Fill out return form or call Customer Experience team at (800) 618-8853.
  3. Return item in like-new condition with all original packaging.
  4. Disassemble machine and place beyond threshold/door for pickup.

What you cannot return

  • Items after 30 days , Full refund option waived after 30-day window.
  • Substantially damaged items , BowFlex may refuse refund if damage exceeds normal wear and tear.

How your refund comes back

You paid with Refund comes back as
Financing option Credited back to financing account

Exchanges

Return within 30 days, then place new order within 14 days to receive credit for return/restocking fees.

Warranty

After 30-day window, support provided under warranty coverage. Warranty support refusal may result in rejected refunds.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days If in the first 30 days from the date of delivery*, you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus freight).
Exchange window days You will need to return your product within 30 days of receipt to receive a refund per our Return Policies.
Restocking fee pct Items may be subject to a handling fee of up to 20% of the item's cost.
Original packaging required All original packaging must accompany the returned product.
Refund method If you paid via credit card, your card will be charged when the unit ships. If you qualified and paid via our financing option, the first installment will need to be paid to the financing provider. If your return is approved the full amount will be credited back to your credit card or financing account.
Refund processing days Please allow up to 7 business days for refunds to be processed.
Trial period days If in the first 30 days from the date of delivery*, you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus freight).

Return policies for similar stores

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Gym King return policy 30 days
Horizon Fitness return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.