The Walking Company

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
up to 10 business days
Restocking fee
Not specified

The Walking Company allows returns within 30 days of purchase to the original payment method. Items must be returned in original packaging by FedEx mail through the company's online Returns Portal. Return shipping normally costs $11.00, though the fee is waived for items that arrive damaged, defective, or incorrect.

How returns work

You initiate your return through The Walking Company's online Returns Portal. After starting the return, place your items in their original packaging inside a shipping box, include your original sales receipt or order confirmation email, and ship the package using FedEx with the provided return label.

Exclusions and restrictions

Final Clearance merchandise is not returnable, as all sales of clearance items are final. Foot creams are also ineligible for return. The retailer does not publish other exclusions beyond these categories.

Refunds

Refunds are issued to your original payment method and take up to 10 business days to process. If you purchased an item as a gift, the refund goes to the purchaser rather than the gift recipient.

Frequently asked questions

How long do I have to return something?

You have 30 days from your purchase date to return items. This window applies to both standard returns and exchanges.

Do I have to pay for return shipping?

Return shipping normally costs $11.00. However, The Walking Company waives this fee if your item arrives damaged, defective, or is incorrect.

Do I need my receipt to return an item?

Yes, you must include either your original sales receipt or your order confirmation email with your return.

Can I return clearance items?

No. All Final Clearance merchandise is marked as non-returnable, and all sales of these items are final.

What if I bought something as a gift?

Gift purchases can be returned, but the refund goes to the purchaser rather than the gift recipient.

How long does it take to get my refund?

Refunds are processed to your original payment method and can take up to 10 business days to appear in your account.

Can I return foot creams?

No. Foot creams are not eligible for return under The Walking Company's policy.

How you can return an item

  • By mail , FedEx required; returns initiated through online Returns Portal

Step by step

  1. Initiate return through online Returns Portal.
  2. Place items in original packaging inside a shipping box.
  3. Include original sales receipt or order confirmation email.
  4. Ship using FedEx with provided return label.

What you cannot return

  • FINAL CLEARANCE merchandise , all sales are final and non-returnable
  • Foot creams , not eligible for return

How your refund comes back

You paid with Refund comes back as
original payment method refund to original method
gift purchase refund to purchaser

Damaged or defective items

Free return shipping; $11 fee waived for defective, damaged, or incorrectly shipped items.

Gift returns

Gift returns refunded to purchaser instead of gift recipient.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Products may be returned within 30 days of order fulfillment date for an exchange, store credit, or refund.
Exchange window days Products may be returned within 30 days of order fulfillment date for an exchange, store credit, or refund.
Free return shipping At checkout, you have the option to add Checkout+ for a small fee of $4 to secure free return shipping on eligible items.
Return shipping fee If Checkout+ is not selected, a return shipping and handling fee of $11.00 will be deducted from your refund once your return is received.
Receipt required Please include your original sales receipt or order confirmation email.
Original packaging required Items must be in original packaging and placed inside a shipping box.
Refund method Refunds are issued to the original payment method.
Refund processing days Returns take up to 10 business days for processing from receipt at our warehouse.

Return policies for similar stores

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Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.