Therabody allows returns within 30 days of purchase, with free return shipping by mail. Items must be in original packaging with all accessories included.
How returns work
You can return in-store purchases at Therabody retail or Reset locations. For online orders, you must contact the Customer Service Team or visit the Returns Center to initiate your return request. After providing your order number, items, and reason for return, you will receive a return authorization and prepaid shipping label. Repackage the item in its original box with all accessories and the Return Authorization Document, then ship it back within 14 days using the provided label.
Exclusions and restrictions
Personalized items and refurbished devices are not eligible for returns. Products purchased from other retailers must be returned to the original retailer instead. Additionally, certain products may not be eligible for free returns, as noted on individual product pages. The retailer does not publish a general list of excluded categories beyond these items.
Refunds
Refunds are credited to your original form of payment or processed according to local laws. Refund processing takes 10 to 15 business days after the retailer receives your return.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return your item. If you are returning by mail, you must ship the item back within 14 days of receiving your return authorization.
Do I have to pay for return shipping?
No. Therabody provides free return shipping by mail for standard returns within the 30-day window.
Do I need a receipt to return an item?
Proof of purchase is required to process your return. Returns lacking proof of purchase may be denied.
Can I return an online order to a Therabody store?
No. Online orders cannot be returned in store. You must return by mail using the prepaid shipping label provided by the Customer Service Team.
Are personalized items returnable?
No. Personalized items are not eligible for returns. Refurbished devices are also not returnable.
When will I receive my refund?
Refunds are processed 10 to 15 business days after Therabody receives your return. The refund will be credited to your original form of payment.
What if my item is damaged or defective?
Damaged or defective products may be returned or replaced under the Limited Warranty. Contact the Customer Service Team for guidance on warranty claims.