Tempur-Pedic offers a 90-night trial period on mattresses, during which you can return your purchase for a refund if you are not satisfied. You must sleep on the mattress for at least 30 nights before considering a return. Return shipping is your responsibility, and you will pay the return shipping fee.
How returns work
Returns are processed by mail. If you are dissatisfied after sleeping on your mattress for at least 30 nights but within 90 days of purchase, you should call Tempur-Pedic customer support at 800-821-6621. The company will work with you to resolve your concerns before you initiate a return.
Exclusions and restrictions
Several items are not returnable. Closeout mattresses are final sale and cannot be returned. Foundations, TEMPUR-Ease and TEMPUR-Ergo Power Bases, TEMPUR-Ergo Smart Bases, and office chairs are not accepted for return. Pillows, bed linens, bed frames, mattress toppers, travel products, home products, and accessories may be returned only if they arrive damaged or have a product defect. The retailer does not publish other general exclusions.
Refunds
Tempur-Pedic's policy does not state the refund timeline or the method by which refunds are issued. You should contact the company directly at 800-821-6621 for details on when your refund will be processed.
Frequently asked questions
How long do I have to return a Tempur-Pedic mattress?
You have 90 days from purchase to return your mattress. However, you must sleep on it for at least 30 nights before you can initiate a return.
Do I have to pay for return shipping?
Yes. You are responsible for paying the return shipping fee when you send your mattress back to Tempur-Pedic.
Can I return my mattress to a store?
No. Tempur-Pedic does not accept in-store returns for online orders. You must return your mattress by mail.
Can I exchange my mattress for a different size or firmness?
No. Tempur-Pedic does not offer exchanges. Your only options are to return the mattress for a refund or to keep it.
Can I return pillows, bed linens, or other accessories?
Pillows, bed linens, bed frames, mattress toppers, travel products, home products, and accessories may be returned only if they arrive damaged or have a product defect. Change of mind returns are not accepted for these items.
What should I do if my mattress is damaged or defective?
Contact Tempur-Pedic customer support at 800-821-6621. Damaged items or defects are covered, and the company can provide a replacement for defective parts. Mattresses also come with a 10-Year Limited Warranty.
What is the warranty on my Tempur-Pedic mattress?
Tempur-Pedic mattresses come with a 10-Year Limited Warranty. Power bases have a 3-year full parts and labor warranty, plus a 25-year frame warranty.