Taos Footwear allows you to return most footwear within 30 days of purchase to your original form of payment. You can return items by mail or at a carrier drop-off location using a QR code. Return shipping is your responsibility unless you purchased Checkout+, which includes return label coverage.
How returns work
To return an item, request a return authorization through Taos Footwear's online portal. You will receive a QR code by email. You may then take your return to the nearest carrier drop-off location and present the QR code, or return the item by mail using a Taos return label for tracking.
Exclusions and restrictions
Final sale items cannot be returned. Accessories are excluded from returns. Sale items may be exchanged once within 30 days but are not eligible for refunds. Checkout+ add-ons and original shipping charges are non-refundable. The retailer does not publish other specific product exclusions.
Refunds
Refunds are processed to your original form of payment. The retailer does not state a specific timeframe for when refunds appear in your account.
Frequently asked questions
Do I have to pay for return shipping?
Return shipping is your responsibility unless you purchased the Checkout+ add-on. Checkout+ includes prepaid return labels. If you use a carrier drop-off location with your QR code, you will not need a label, but any shipping fees are still your cost unless Checkout+ was purchased.
How long do I have to return items?
You have 30 days from purchase to return most items. Sale items follow the same 30-day window but can only be exchanged, not refunded.
Can I return an online order in a Taos store?
Yes. You can return online orders at a physical Taos Footwear store location. The retailer does not provide additional details about this process on the published policy.
What do I need to include with my return?
Items must be returned in original packaging. The retailer does not specify whether items must be unworn or unused for all returns, though this requirement is stated for exchanges.
What if my package is lost or damaged in transit?
Checkout+ provides package protection for lost, stolen, or damaged packages. Customers with this add-on receive a replacement option. Standard returns without Checkout+ do not include this protection based on the published policy.
Are sale items returnable?
Sale items cannot be refunded. You may exchange a sale item once within 30 days if it is unworn and unused. You cannot return sale items for cash or credit.
Can I return accessories?
No. Accessories are excluded from Taos Footwear's return policy and cannot be returned.