Sun & Ski Sports

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
2-3 days after receipt, excluding weekends
Restocking fee
Not specified

Sun & Ski Sports allows returns within 30 days of purchase for most items. Items must be in original packaging. You can return by mail with a prepaid label or in person at any of the 30+ store locations.

How returns work

You have two options for returning items. You can return by mail by submitting your return through the online return portal, receiving a prepaid FedEx label via confirmation email, and dropping off at any FedEx or Walgreens location. Alternatively, you can return in person at any Sun & Ski Sports store location.

Exclusions and restrictions

Bikes are subject to a $99 restocking fee and must be returned in their original box within 30 days. Items returned between 30 and 60 days after purchase are eligible for store credit only, not refunds. The retailer does not publish a list of other non-returnable categories.

Refunds

Refunds are issued in your original form of payment or as store credit, at your option. Processing takes 2 to 3 days after the retailer receives your return, excluding weekends. For items returned 30 to 60 days after purchase, only store credit is available.

Frequently asked questions

How long do I have to return something?

You have 30 days from purchase to return most items for a full refund. If you return between 30 and 60 days after purchase, you can receive store credit only. After 60 days, returns are no longer accepted.

Do I need my receipt to return an item?

A receipt is not always required. If you do not have it, Sun & Ski Sports can locate your order using the phone number or email address associated with your purchase.

Is return shipping free?

Return shipping by mail is not free. You will pay a $9.99 return shipping fee. However, you receive a prepaid FedEx label, and you can drop off at FedEx or Walgreens for convenience.

Can I return an online order in a store?

Yes. You can return online orders in person at any of the 30+ Sun & Ski Sports locations.

What is the restocking fee for bikes?

Bikes are subject to a $99 restocking fee when returned within 30 days. Bikes must be in their original box to be eligible for return.

How long does it take to get my refund?

Refunds are processed 2 to 3 days after Sun & Ski Sports receives your return, excluding weekends. The time for the refund to appear depends on your bank or credit card company.

What do I do if my item arrived damaged or defective?

Contact Sun & Ski Sports Outdoor Expert support via chat, email, or phone at 866-786-3869. They will help you with damaged or defective items.

How you can return an item

  • By mail , prepaid FedEx label provided; can drop off at FedEx or Walgreens
  • In store , at any of 30+ Sun & Ski Sports locations

Step by step

  1. Submit your return online through the return portal.
  2. Receive confirmation email with QR code and return label.
  3. Drop off return at FedEx or Walgreens location.
  4. Track return status through My Account or order number.

Categories with their own return window

Category Window Note
bikes 30 days $99 restocking fee applies; must be in original box
store credit returns 60 days returns between 30-60 days eligible for store credit only

What you cannot return

  • Items after 60 days , outside return window

Returning without a receipt

can locate order using phone number or email from purchase

Exchanges

Performance Guarantee allows exchange for items better suited to needs

Damaged or defective items

contact Outdoor Expert via chat, email, or call 866-786-3869

Warranty

For warranty information, visit Warranty Page

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Submit your return online if your purchase was within 30 days.
Free return shipping There is a return shipping fee of $9.99 for each shipment.
Return shipping fee There is a return shipping fee of $9.99 for each shipment.
Receipt required If you do not have a receipt, we may be able to locate your order using the phone number or email address provided at the time of purchase.
Original packaging required We gladly accept returns on new, unused items with original packaging, tags attached and proof of purchase.
Refund method Refunds requested within 30 days of purchase will be issued to the original form of payment, minus any return shipping fees. Returns made between 30 and 60 days are eligible for store credit only.
Refund processing days Returns sent back to our warehouse, refunds are typically processed 2-3 days after receipt, excluding weekends.
In store return for online Online purchases can be returned online or at any of our 30+ store locations.

Return policies for similar stores

Store Return window
Bodybuilding.com return policy 7 days
BowFlex return policy 30 days
ACE Fitness return policy 15 days
Compex return policy 14 days
Gym King return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.