Stuarts London allows returns within 30 days of purchase for most items when they are unworn, unused, and in original packaging with tags. You will need your receipt and must follow the retailer's returns process to be eligible for a refund to your original payment method.
How returns work
You can return items by mail or carrier drop-off. For mail returns, UK customers receive a prepaid label, US customers must purchase a DHL label, and customers outside the UK and US arrange their own courier. Alternatively, you may use a DHL Service Point drop-off in the USA. To start a return, complete the returns form on the reverse of your invoice and apply through the retailer's returns portal, then send your item back in proper packaging to the designated return address.
Exclusions and restrictions
Underwear is non-returnable for hygiene and safety reasons. Sale items have a shorter return window of 14 days instead of 30 days. The retailer does not publish a comprehensive list of other excluded categories.
Refunds
Refunds are issued to your original payment method. The retailer does not state how long refunds take to appear in your account.
Frequently asked questions
How long do I have to return my order?
You have 30 days from purchase to return most items. However, sale merchandise has a shorter window of 14 days. Your item must be unworn, unused, and in original packaging with tags attached.
Do I have to pay for return shipping?
For UK orders of £50 or more, the retailer provides a free return label if you exchange your item. For mail returns, UK customers receive a prepaid label. In the USA, you must purchase a DHL label. International customers outside the UK and USA must arrange and pay for their own courier both ways.
What do I need to include with my return?
You must include the original receipt and send your item in original packaging. Complete the returns form on the reverse of your invoice and apply through the retailer's returns portal before sending your item back.
Can I exchange items instead of returning them?
Yes, you can exchange full-price items within 30 days or sale items within 14 days, provided they are unworn, unused, in original packaging with tags. Free return labels are provided for UK exchanges on orders of £50 or more. International customers pay return shipping both ways for exchanges.
What items cannot be returned?
Underwear is not returnable for hygiene and safety reasons. However, non-returnable items may be exchanged if they are faulty. If you receive damaged or lost items, you must report this within 14 days.
How do I report a damaged or defective item?
You must report damaged or lost items within 14 days of delivery. The retailer does not state how to submit a damage claim on its published policy page.
Where do I send my return?
After applying through the retailer's returns portal, you will receive a return address to send your item. You can mail it with a prepaid or purchased label, or use DHL Service Point drop-off if you are in the USA.