Solstice Sunglasses allows returns within 14 days of purchase. You must return items in original packaging and pay a $15 return shipping fee, with a 20 percent restocking fee applied to your refund.
How returns work
You can return items by mail. Start by clicking the Submit Return button on the Solstice Sunglasses website to request a prepaid return shipping label. Pack your sunglasses in original packaging along with your order confirmation, packing slip, or invoice. Ship the package using the label provided, and allow up to 7 business days for processing after the return is received.
Exclusions and restrictions
Frames with prescription or custom lenses follow the same 14-day return window but are subject to a $25 restocking fee instead of the standard 20 percent fee. You must include both custom and demo lenses with these returns. For damaged, incorrect, or missing items, you must contact Customer Service within 24 hours of delivery. The retailer does not offer direct exchanges; you must submit a return and place a new order or visit a retail store instead.
Refunds
Your refund will be issued to your original form of payment. The refund will include a deduction for the $15 return shipping fee and the applicable restocking fee. Processing takes up to 7 business days after your return is received.
Frequently asked questions
How long do I have to return sunglasses to Solstice?
You have 14 days from purchase to return your sunglasses. This window applies to standard frames as well as frames with prescription or custom lenses.
Do I need a receipt to return to Solstice Sunglasses?
You do not need the original receipt, but you must include one of the following with your return: an order confirmation, packing slip, or invoice. Warranty cards must also be included where applicable.
How much does return shipping cost?
Return shipping costs $15. You can request a prepaid return shipping label online by clicking the Submit Return button, so you will not pay shipping out of pocket at the time of mailing.
Will I get my full purchase price back?
No. A 20 percent restocking fee is deducted from your refund, along with the $15 return shipping fee. Custom lens frames are subject to a $25 restocking fee instead of the 20 percent fee.
How long does it take to receive my refund?
Refunds are processed within up to 7 business days after your return is received. The refund will be issued to your original form of payment.
What if my sunglasses arrived damaged or incorrect?
Contact Solstice Sunglasses Customer Service within 24 hours of delivery if you received damaged, incorrect, or missing items. The retailer does not specify whether this bypasses the standard restocking fee.
Can I exchange my sunglasses for a different pair?
Direct exchanges are not offered by Solstice Sunglasses. You must submit a return and place a new order, or visit a retail store if you prefer to exchange in person.