Sole Fitness offers a 30-day return window from your order receipt date. Returns involve shipping fees that vary by product type, plus a 10 percent restocking fee on most items.
How returns work
To return an item, you must initiate the return request within 30 days of receiving your order. You then place the unit in an accessible outdoor location for carrier pickup. You can email your return tracking number to [email protected] for expedited support.
Exclusions and restrictions
Delivery services are non-refundable. Products shipped to Hawaii or Alaska cannot be returned. Items returned after the 30-day window are not eligible. Sole Fitness does not publish a comprehensive list of other excluded items.
Refunds
Refunds are processed within 5 to 7 business days after your return is received. However, you will pay return shipping fees (either $300 for cardio equipment or $150 for strength equipment and accessories) and a 10 percent restocking fee on most products. Fitness mats and accessories incur only the restocking fee with no shipping charge.
Frequently asked questions
How long do I have to return my Sole Fitness purchase?
You have 30 days from your order receipt date to initiate a return. This applies to cardio equipment, strength equipment, SRVO units, fitness mats, and accessories.
What does it cost to return Sole Fitness equipment?
Cardio equipment returns cost $300 for shipping plus a 10 percent restocking fee. Strength equipment and SRVO units cost $150 for shipping plus 10 percent restocking. Fitness mats and accessories have only a 10 percent restocking fee with no shipping charge.
Do I need original packaging to return my equipment?
No. Sole Fitness does not require that you return items in original packaging.
How long does it take to get my refund?
Once your return is received, Sole Fitness processes the refund within 5 to 7 business days.
Can I return items shipped to Hawaii or Alaska?
No. Sole Fitness does not accept returns on products delivered to Hawaii or Alaska.
What happens if my equipment is damaged or defective?
If a product is deemed non-field repairable within the warranty period, Sole Fitness may replace it at the company's discretion. If equipment cannot be repaired, you may receive a replacement of equal or greater value, though you pay for shipping costs.
Is delivery a refundable charge?
No. Delivery services are non-refundable according to Sole Fitness policy.