Sleep Number offers a 100-night trial period on most purchases, during which you can return items for a refund. You must contact customer service to authorize your return before sending anything back, or your refund will be denied.
How returns work
You have three return routes depending on the product type. Bedding Collection items can be returned in store, by mail, or via carrier drop-off. Bed Accessories can be returned by mail or carrier drop-off through the Customer Service Center, or by phone. Mattresses can only be returned by phone through customer service. All returns require prior authorization before you ship or bring items back.
Exclusions and restrictions
Adjustable Bases, FlexFit smart adjustable bases with ClimateCool Mattress, upholstered furniture, accessories, and display products are final sale and cannot be returned. DualTemp Layers cannot be returned through the digital Chat team, though other return channels may be available.
Refunds
Refunds are issued to your original payment method. If that payment method is no longer available, Sleep Number will send a check instead. Refunds take about 21 days to process after the return is authorized and received.
Frequently asked questions
How long do I have to return my Sleep Number mattress?
You have 100 nights from purchase to return your mattress. This 100-night window applies to mattresses and most other products. You must contact customer service to authorize the return before sending it back.
Can I return my mattress to a Sleep Number store?
Mattresses can only be returned by phone through customer service. Bedding Collection items can be returned in store, but mattresses require phone authorization and return through mail or carrier drop-off.
Can I exchange my mattress instead of returning it?
Yes, you can exchange your mattress once within the 100-night trial period. However, the exchanged product is final sale with no new trial period or re-exchange eligibility.
Are adjustable bases returnable?
No. Adjustable Bases and FlexFit smart adjustable bases with ClimateCool Mattress are final sale items and cannot be returned.
When will I receive my refund?
Refunds take about 21 days to process. The refund will go to your original payment method if available, or as a check if that payment method is no longer active.
What happens if I return items without authorization?
Your refund will be denied if you return items without prior approval from customer service. You must contact customer service and get authorization before returning any products.
Can I return bedding and accessories by mail?
Yes. Bedding Collection items can be returned by mail, in store, or via carrier drop-off. Bed Accessories can be returned by mail or carrier drop-off through the Customer Service Center, or by phone.