WSS

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Not specified
In store return for online orders
No
Refund processing time
3-5 business days (credit card/Apple Pay/PayPal); 14 days (Klarna)
Restocking fee
Not specified

WSS allows returns within 30 days of purchase by mail, with free return shipping provided. Refunds are issued to your original form of payment, though processing time varies by payment method.

How returns work

To return an item, contact WSS by calling 844-746-7977 or emailing [email protected] to initiate the process. Returns are handled by mail only. You will receive one free shipping label per order to send your items back.

Exclusions and restrictions

Jordan Releases purchased on launch day are not eligible for return. Bulk purchases of 5 or more different SKUs or totaling $1000 or more within 7 days cannot be returned except in cases of defect or damage.

Refunds

Refunds are issued to your original form of payment. Processing times depend on your payment method: credit card, Apple Pay, and PayPal refunds take 3 to 5 business days, while Klarna refunds take up to 14 days and may be refunded separately according to your payment plan. If an item is damaged due to manufacturer defect or WSS shipping error, shipping costs are also refunded.

Frequently asked questions

How long do I have to return something to WSS?

You have 30 days from purchase to return your item. Contact WSS at 844-746-7977 or [email protected] to start the return process.

Do I have to pay for return shipping?

No. WSS provides one free shipping label per order. You only pay for return shipping if you choose a shipping method other than the label provided.

Can I return online orders in a WSS store?

No. All returns must be shipped by mail using the free return label provided by WSS.

How long does it take to get my refund?

Refund processing depends on your payment method. Credit card, Apple Pay, and PayPal refunds are processed in 3 to 5 business days. Klarna refunds take up to 14 days and may arrive separately according to your payment plan.

Can I exchange an item instead of returning it?

Yes. You can exchange items within 30 days for the same size or for a different size, color, or style of equal value. You receive one free shipping label per order for exchanges.

Are Jordan release day purchases returnable?

No. WSS does not accept returns on Jordan Releases purchased on launch day.

What if I bought more than $1000 worth of items in one week?

Bulk purchases of 5 or more different SKUs or totaling $1000 or more within 7 days cannot be returned, except if the items are defective or damaged.

How you can return an item

  • By mail , Only return method available; one free shipping label per order

Step by step

  1. Call 844-746-7977 or email [email protected] to initiate the return/exchange process

What you cannot return

  • Jordan Releases (launch day purchases) , Not eligible per policy
  • Bulk purchases (5+ SKU or $1000+ in 7 days) , No returns except for defect or damage

How your refund comes back

You paid with Refund comes back as
credit card 3-5 business days
Apple Pay 3-5 business days
PayPal 3-5 business days
Klarna within 14 days; may refund separately per payment plan

Exchanges

Exchange for same size or different size/color/style of equal value within 30 days; one free shipping label per order

Damaged or defective items

Shipping costs refunded if manufacturer defect or WSS shipping error

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days within 30 days of purchase date
Exchange window days within 30 days of the purchase date
Free return shipping WSS will cover the cost of one (1) return/exchange shipping label per order
Refund method All refunds go back to the original form of payment
Refund processing days For Credit card, Apple Pay, or PayPal: Refunds process in 3-5 business days. For Klarna: Refunds process within 14 days
In store return for online Unfortunately, no. You can return or exchange your new, unworn merchandise within 30 days of purchase date by mail

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.