Lifefitness

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
20%

Lifefitness allows returns within 30 days of purchase. You are responsible for return shipping costs, and a 20 percent restocking fee applies to your refund. Refunds are issued to your original form of payment.

How returns work

To return an item, you must contact Lifefitness by email at [email protected] or by phone at 800-527-6065 to initiate the return. Returns are processed by mail. You pay for return shipping.

Exclusions and restrictions

Original shipping charges and installation charges are not refundable. Accessories are accepted only if unused and in new condition. If you receive damaged or incorrect equipment, contact the company to discuss options.

Refunds

Refunds are credited to your original form of payment. The refund amount is reduced by a 20 percent restocking fee. Original shipping and installation charges are not included in the refund.

Frequently asked questions

How long do I have to return something to Lifefitness?

You have 30 days from purchase to initiate a return. Contact the company by email at [email protected] or by phone at 800-527-6065 to start the process.

Do I have to pay for return shipping?

Yes. Return shipping is your responsibility. Lifefitness does not provide free return shipping.

Is there a restocking fee?

Yes. Lifefitness charges a 20 percent restocking fee on returned items. This fee is deducted from your refund.

Can I return accessories?

Accessories can be returned within 30 days, but only if they are unused and in new condition. Used accessories are not returnable.

Will my original shipping cost be refunded?

No. Original shipping charges are not refundable as part of a return. Installation charges are also not refundable.

How will I receive my refund?

Your refund is credited to your original form of payment. The amount reflects the 20 percent restocking fee and excludes original shipping and installation charges.

What if my equipment arrives damaged or incorrect?

Contact Lifefitness to discuss your options. You can reach them by email at [email protected] or by phone at 800-527-6065.

How you can return an item

  • By mail , Contact via email or phone to initiate return

Step by step

  1. Email [email protected] or call 800-527-6065 to initiate return.

Categories with their own return window

Category Window Note
Accessories 30 days Must be unused and in new condition

What you cannot return

  • Original shipping charges , Not refundable as part of return or exchange
  • Installation charges , Not refundable as part of return or exchange
  • Used accessories , Only unused accessories in new condition accepted

Damaged or defective items

Contact company to discuss options for incorrect or damaged equipment.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You may return cardio and strength equipment within thirty (30) days of delivery
Free return shipping Return shipping costs are the responsibility of the customer.
Return shipping fee Return shipping costs are the responsibility of the customer.
Restocking fee pct 20% restocking fee on all Cardio 20% restocking fee on all Strength
Refund method In most cases, your refund will automatically go back to the original form of payment used for the purchase.

Return policies for similar stores

Store Return window
Bodybuilding.com return policy 7 days
BowFlex return policy 30 days
ACE Fitness return policy 15 days
Compex return policy 14 days
Gym King return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.