Shady Rays allows you to return most items within 30 days of purchase for a refund or exchange. You do not need a receipt to process a return. Shipping is free when you use the prepaid return label that Shady Rays provides.
How returns work
To return an item, visit the returns portal at https://returns.shadyrays.com/ and enter your order number and ZIP code. Select the item(s) you wish to return and choose whether you want a refund to your original payment method or store credit as an e-gift card. You will receive a prepaid shipping label. Ship your item using this label, then wait for Shady Rays to inspect and process your refund or exchange.
Exclusions and restrictions
Mystery Pairs and Outlet items are excluded from the standard return policy and cannot be returned. International shipping charges are not refunded. Prescription glasses follow a separate return process conducted via email, and exchanges for prescription items take 8 to 12 business days to craft and ship.
Refunds
Refunds are issued either to your original payment method or as store credit in the form of an e-gift card, depending on your choice during the return process. Refunds take up to seven business days to process after inspection of your returned item.
Frequently asked questions
Do I need a receipt to return my Shady Rays order?
No. You do not need a receipt. Instead, you can initiate a return by visiting https://returns.shadyrays.com/ and providing your order number and shipping ZIP code.
How long do I have to return an item?
You have 30 days from your purchase to return or exchange an item through the standard return process.
Is return shipping free?
Yes. Shady Rays provides a prepaid return shipping label that you use to mail back your item at no cost.
Can I exchange an item for a different size or style?
Yes. Exchanges must be for items of equal value. When you select the exchange option during the return process, you receive instant store credit for the full retail value of your item through the Shop Now option. For prescription glasses, exchanges take 8 to 12 business days to craft and ship.
What items cannot be returned?
Mystery Pairs and Outlet items are excluded from the standard return policy. Additionally, international shipping charges cannot be refunded. Prescription glasses have a separate return process that you must initiate via email.
When will I receive my refund?
Refunds take up to seven business days to process after Shady Rays inspects your returned item. The refund is issued either to your original payment method or as an e-gift card, depending on which option you selected.
Do I need to return items in their original packaging?
Original packaging is required conditionally, though Shady Rays does not publish specific details about when packaging is or is not required. Contact Shady Rays directly for clarification on packaging requirements for your item.