Serta

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
100 days
Free return shipping
Conditional
Receipt required
No
In store return for online orders
Not specified
Refund processing time
5-10 business days
Restocking fee
Not specified

Serta offers a 100-night trial period on mattresses and bases purchased directly from Serta.com. You may return or exchange your purchase within 100 days of receipt. A receipt is not required if you bought from Serta.com, though one is needed if you purchased from a third-party retailer.

How returns work

To return your mattress or base, fill out a return form on Serta.com and allow up to 48 hours for Serta to receive your request. Serta will then contact you with removal or return instructions. For mattresses and bases, Serta coordinates pickup through RXO. If your item was delivered by FedEx, you may arrange carrier drop-off with FedEx guidance provided by Serta.

Exclusions and restrictions

Serta does not publish a list of excluded products or restricted return categories on its stated return policy.

Refunds

Refunds are issued to your original form of payment. Processing takes 5 to 10 business days after Serta receives your return.

Frequently asked questions

How long do I have to return a Serta mattress?

You have 100 days from the date of receipt to return your mattress. This period is also called the trial period, during which you can test the mattress in your home.

Is return shipping free?

Serta offers conditional free return shipping. The specific conditions for free shipping are not detailed in the published policy. You should contact Serta for details on your particular return.

Do I need a receipt to return?

A receipt is not required if you purchased directly from Serta.com. If you bought from a third-party retailer, you will need to provide a receipt.

Can I exchange my mattress instead of returning it?

Yes. You have 100 days from receipt to exchange your mattress, the same window as for returns. Contact Serta through the return form on Serta.com to arrange an exchange.

How will Serta pick up my mattress?

Serta coordinates mattress and base removal through RXO. After you submit your return request and Serta contacts you, you will schedule the pickup with the assigned carrier.

How long does it take to get my refund?

Refunds are processed 5 to 10 business days after Serta receives your returned item. The refund goes back to the original form of payment you used for the purchase.

What if I bought my Serta mattress from a store other than Serta.com?

Serta's stated return policy applies to purchases from Serta.com. If you bought from a third-party retailer, you will need a receipt and should check that retailer's return policy, as different terms may apply.

How you can return an item

  • Pickup , RXO coordinates removal for mattresses and bases
  • Carrier drop off , FedEx guidance provided for FedEx-delivered items

Step by step

  1. Fill out return form on Serta.com.
  2. Allow up to 48 hours for Serta to receive your request.
  3. Wait for Serta to contact you with removal or return instructions.
  4. Schedule removal or arrange return with the assigned carrier.

Returning without a receipt

Receipt not required for Serta.com purchases; required only if from third-party retailer.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Our 100-Night Sleep Trial starts on the date of delivery and allows you to return any products that aren't a good fit for a full refund
Exchange window days If you need to exchange a product within your 100-night Sleep Trial, please reach out to [email protected] for assistance.
Free return shipping Generally, for mattress and base returns, we'll help coordinate removal with our delivery partners at RXO. For all other items, we will provide guidance that may include alternative options.
Receipt required If you have the receipt from your purchase, the contact information should be listed for the appropriate retailer.
Refund method Refunds are issued back to the original form of payment once we receive confirmation that the return shipment or pickup has been completed.
Refund processing days Please allow 5-10 business days for refunds to be processed by your financial institution.
Trial period days Our 100-Night Sleep Trial starts on the date of delivery and allows you to return any products that aren't a good fit for a full refund

Return policies for similar stores

Store Return window
Casper return policy 100 days
Purple return policy 100 days
Saatva return policy 365 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.