SCHUTZ allows most standard purchases to be returned within 14 days of delivery for a refund, though a $6.99 return shipping fee applies. Items must be unworn and in original packaging. The policy includes special windows for exchanges, damaged items, and international orders.
How returns work
To return an item, you submit a return request through SCHUTZ's returns portal with your order number and email, then provide clear pictures of the shoe soles. After Customer Service reviews your request within two business days, you choose your return method: either FedEx (print a label and drop off at the nearest FedEx location) or Happy Returns (drop off at a designated location using a QR code).
Exclusions and restrictions
SCHUTZ does not accept returns on worn items, items already exchanged, or items discounted more than 49 percent (marked as final sale). Discounted items marked 21 to 49 percent off are eligible for exchange only within 30 days. In-store purchases may only be exchanged after 15 days and before 30 days from purchase. International orders are eligible for refunds only (not exchanges) within 14 days. Damaged or defective items may be returned within 90 days from delivery with photographic documentation sent to Customer Service.
Refunds
Refunds are issued to your original form of payment within 3 to 5 days after your return is processed. If you paid with a credit card, the refund posts to that card. If you made an in-store purchase with cash, you may exchange for an item of equal or greater value only, as cash refunds are not offered for in-store purchases.
Frequently asked questions
How long do I have to return my shoes?
You have 14 days from delivery to submit a return request for a standard refund. Damaged or defective items may be reported within 90 days from delivery. If you purchased in-store, exchanges are available only between day 15 and day 30 of your purchase.
Do I have to pay for return shipping?
Yes, return shipping costs $6.99. This fee applies when you return items through either FedEx or Happy Returns.
What if I bought my shoes on sale?
If your shoes were discounted 21 to 49 percent off, you may exchange them (not receive a refund) within 30 days of delivery. If they were discounted more than 49 percent off, they are marked as final sale and cannot be exchanged or refunded.
Do I need a receipt to return my shoes?
SCHUTZ requires your order number and email to submit a return request through their returns portal. The retailer does not specify whether a receipt is required for in-store returns.
What condition must my shoes be in to return them?
Shoes must be unworn and in original packaging to be eligible for return. You must also provide clear pictures of the shoe soles with your return request for review.
Can I exchange instead of getting a refund?
Yes. SCHUTZ offers exchanges within 30 days of delivery for most items. However, items already exchanged once cannot be exchanged again, and exchange orders themselves are not eligible for refunds back to your original payment method.
How long does it take to get my refund?
Refunds are processed within 3 to 5 days after your return is processed. Your Customer Service review takes up to two business days after you submit your request.